Senior Living Concierge: Welcoming Guests & Admin Support

Sonida Senior Living; Round Rock (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

PTO from day one

Paid training

Employee assistance program

Referral programs

Job summary

The Waterford at Round Rock in Round Rock, TX is seeking a friendly receptionist to join our assisted living community. You will be the first point of contact for residents, families, visitors, and staff, and will help maintain a welcoming environment.

Responsibilities include answering phones, greeting guests, handling mail, coordinating deliveries, and responding to inquiries with professionalism. We offer competitive wages, benefits, PTO from day one, and opportunities for training and growth

Qualifications

• Excellent customer service for seniors and families.
• Ability to answer phones and direct calls professionally.
• Friendly, professional appearance and demeanor.

Responsibilities

• Answer phones and direct callers to the appropriate person.
• Greet visitors and direct them to the community.
• Receive, sort, and forward mail.
• Coordinate express mail pickup and delivery.
• Resolve customer questions and concerns.

Skills

Customer service

Telephone etiquette

Front desk

Job description

The Waterford at Round Rock
7230 Wyoming Springs Dr
Round Rock, TX 78681, USA

Description

Find your joy here, at The Waterford at Round Rock, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

The Waterford at Round Rock, a premier retirement community in Round Rock, Texas, provides quality care to residents in an Assisted Living and Memory Care community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.