Senior Living Business Office Director

Discovery Senior Living; Venice (LA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid time off

Job summary

Discovery Senior Living is seeking a Business Office Director to oversee the community's financial, billing, payroll, and HR functions. You will manage the business office staff, ensure compliance, and deliver exceptional service to residents, families, and team members.

This role offers a path for professional growth within a purpose-driven senior living organization and requires a Bachelor’s or Associate degree in Accounting with related experience; leadership and communication skills are

Qualifications

• Bachelor’s degree in Accounting or related field with at least one year of accounting experience preferred.
• Associate’s degree in Accounting with two to three years of related experience considered.
• Experience in business office management, payroll, or human resources encouraged.
• Strong organizational and leadership skills with attention to detail and accuracy.
• Proficiency in financial systems, human resources information systems, and Microsoft Office applications.
• Ability to manage multiple priorities while maintaining confidentiality and compliance.
• Excellent communication and interpersonal skills for working with residents, families, and team members.

Responsibilities

• Oversee business office operations, including billing, collections, accounts payable, payroll, and resident accounts
• Prepare, reconcile, and maintain accurate financial records, including cash controls, bank reconciliations, journal entries, and financial statements
• Collaborate with department leaders to assign and track departmental expenses and budgets; prepare financial and management reports as needed
• Maintain resident, vendor, team member, and financial files in accordance with policies and compliance requirements
• Partner with residents and families to resolve billing and collection matters professionally and accurately
• Lead community human resources processes including recruitment, onboarding, orientation, benefits administration, payroll, and record maintenance
• Guide department leaders on employee relations, policy compliance, and performance management
• Oversee employee engagement and safety initiatives, including appreciation programs, safety committee leadership, and workplace injury reporting
• Conduct exit interviews and prepare regular reports for community leadership
• Supervise, train, and coach concierge staff, ensuring accuracy, compliance, and timely completion of all processes
• Ensure corporate policies and internal controls are consistently applied
• Perform other duties as assigned to support community operations

Skills

Organizational skills

Leadership

Communication

Interpersonal skills

Confidentiality

Education

Bachelor’s degree in Accounting or related field

Associate’s degree in Accounting

Tools

Microsoft Office

Financial systems

Job description

Discovery Senior Living is seeking a Business Office Director to oversee the community's financial, billing, payroll, and HR functions. You will manage the business office staff, ensure compliance, and deliver exceptional service to residents, families, and team members.

This role offers a path for professional growth within a purpose-driven senior living organization and requires a Bachelor’s or Associate degree in Accounting with related experience; leadership and communication skills are