Senior Living Advisor — Compassionate Guidance & Tours

Wynen's; Pittsburgh (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

Wynen's Retirement Living Counselor helps older adults and families explore retirement living options with compassionate guidance. The role emphasizes listening to needs, educating on independent living and care services, and coordinating tours to support informed decisions.

Strong communication and empathy are essential, with experience in senior living, healthcare, or related fields. The position involves building relationships with prospects and collaborators while maintaining accurate

Qualifications

• Experience in senior living, healthcare, sales, or related field.
• Empathy, integrity, and the ability to partner effectively across teams.
• Strong communication and customer service orientation.

Responsibilities

• Conduct conversations to understand needs and match suitable retirement living options
• Explain independent living and related care services clearly
• Arrange and coordinate community tours
• Respond to inquiries and provide exceptional customer service
• Build trusted relationships with prospects and families
• Maintain accurate, up-to-date prospect records
• Collaborate with internal community teams to support resident transitions

Skills

Communication skills

Customer service

Senior living

Healthcare experience

Job description

Wynen's Retirement Living Counselor helps older adults and families explore retirement living options with compassionate guidance. The role emphasizes listening to needs, educating on independent living and care services, and coordinating tours to support informed decisions.

Strong communication and empathy are essential, with experience in senior living, healthcare, or related fields. The position involves building relationships with prospects and collaborators while maintaining accurate