Senior Living Advisor: Compassionate Family Concierge

Wynen's; McKeesport (Allegheny County); On-site; USD 42,000 - 60,000; Full time

Job summary

Wynen's Retirement Living is seeking a compassionate Retirement Living Sales Counselor to help older adults and their families explore senior living options with clarity and care. You will build trusted relationships and explain services and amenities with a resident-first approach.

As part of the role, you guide families through decisions with empathy, coordinate visits with internal teams, and ensure a welcoming move-in experience for new residents and their loved ones.

Qualifications

• Strong interpersonal and relationship-building skills.
• Excellent communication and consultative sales approach.
• Empathetic, compassionate mindset focused on seniors and families.
• Ability to coordinate with teams and maintain prospect engagement.
• Professional, mission-driven attitude and desire to improve quality of life.

Responsibilities

• Build trusted relationships with prospective residents by understanding needs and preferences.
• Explain community services, lifestyle options, and amenities in a clear, resident-first manner.
• Guide families through the decision-making process with empathy and transparency.
• Collaborate with internal community teams to coordinate and support visits.
• Provide thoughtful follow-up to prospects and help ensure a welcoming experience from first inquiry through move-in.

Skills

Interpersonal Skills

Communication Skills

Empathetic Mindset

Team Coordination

Professional Attitude

Job description

Wynen's Retirement Living is seeking a compassionate Retirement Living Sales Counselor to help older adults and their families explore senior living options with clarity and care. You will build trusted relationships and explain services and amenities with a resident-first approach.

As part of the role, you guide families through decisions with empathy, coordinate visits with internal teams, and ensure a welcoming move-in experience for new residents and their loved ones.