Senior Living Advisor: Compassionate Family Guide

Coulter Services; Pittsburgh (Allegheny County); On-site; USD 42,000 - 64,000; Full time

Job summary

Coulter Services is seeking a Retirement Living Counselor to provide resident-first guidance for older adults and their families as they explore retirement living options.

In this role, you will listen to needs, explain available services, and guide decisions with empathy, ensuring accurate information and a smooth transition into community life. A compassionate, customer-focused mindset is essential.

Qualifications

• Strong communication and relationship-building skills.
• Excellent customer service and interpersonal approach.
• Interest in senior living, healthcare, or hospitality.
• Compassionate, mission‑driven mindset focused on enhancing seniors’ quality of life.

Responsibilities

• Listen to individuals’ needs and preferences, then explain available services and living options.
• Guide prospective residents through the decision‑making process with clarity and empathy.
• Partner with community teams to ensure information is accurate and follow‑up is thoughtful.
• Deliver a welcoming, supportive experience from initial inquiry through transition to community life.

Skills

Communication skills

Relationship-building

Customer service

Interpersonal skills

Job description

Coulter Services is seeking a Retirement Living Counselor to provide resident-first guidance for older adults and their families as they explore retirement living options.

In this role, you will listen to needs, explain available services, and guide decisions with empathy, ensuring accurate information and a smooth transition into community life. A compassionate, customer-focused mindset is essential.