Senior Living Advisor & Care Navigator

Coulter Services; Baldwin (Allegheny County); On-site; USD 25,000 - 39,000; Full time

Job summary

Coulter Services is seeking a Retirement Living Counselor to guide older adults and their families through senior living options, explaining care levels from independent living to skilled nursing. You will build trusting relationships, conduct tours, and coordinate with internal teams to ensure a seamless experience.

The role focuses on accurate record-keeping, timely follow-ups, and outreach to support occupancy goals while upholding empathy and integrity in all interactions.

Qualifications

• Strong interpersonal and communication skills with empathy and respect.
• Ability to educate others on senior living options and care levels.
• Detail-oriented with strong documentation and follow-through skills.
• Collaborative mindset and comfort working with multiple internal stakeholders.
• Customer-focused approach centered on integrity and continuous improvement.

Responsibilities

• Build trusted, compassionate relationships with prospective residents and families.
• Listen to concerns and clearly explain levels of care, including independent living, assisted living, memory care, and skilled nursing.
• Guide individuals through tours and the decision-making process.
• Coordinate with internal community teams to support service delivery and a seamless experience.
• Maintain accurate records and ensure timely follow-up.
• Support occupancy goals through thoughtful, needs-based outreach.

Skills

Interpersonal skills

Communication skills

Empathy

Senior living options

Documentation

Collaboration

Customer-focused

Job description

Coulter Services is seeking a Retirement Living Counselor to guide older adults and their families through senior living options, explaining care levels from independent living to skilled nursing. You will build trusting relationships, conduct tours, and coordinate with internal teams to ensure a seamless experience.

The role focuses on accurate record-keeping, timely follow-ups, and outreach to support occupancy goals while upholding empathy and integrity in all interactions.