Resident Care Coordinator

Brookdale; Hagerstown (MD); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages forHourly

Optional voluntary benefits including:

ID theft protection and pet insurance

Paid Time Off

Paid holidays

Company provided life insurance

Adoption benefit

Disability (short and long term)

Flexible Spending Accounts

Health Savings Account

Optional life and dependent life保险

Job summary

Brookdale in Maryland seeks a dedicated resident care supervisor to lead care staff in providing respectful, dignified care and to maintain a home-like environment for residents.

You will supervise staff, coordinate training, manage schedules, monitor medications, and communicate with families and leadership to ensure high-quality care across shifts.

Responsibilities

• Supervise resident care staff; monitor performance; collaborate with leadership on evaluations; coach and counsel staff; document corrective action.
• Coordinate training and ongoing education for resident care staff.
• Verify hours on time cards; prepare weekly schedules; arrange replacements as needed; maintain records.
• Monitor resident health status; address concerns; report changes and medication reactions to Health and Wellness Director.
• Assist in medication management; order meds; ensure proper storage and clean medication areas.
• May administer medications within scope of practice and review residents who self-administer.
• Monitor medication administration; conduct audits of MAR records.
• Observe residents; report significant reactions; respond to emergencies promptly.
• Communicate with families about residents' needs; remind about appointments; coordinate vital signs and ancillary services.
• Assist in organizing service plan reviews with care teams and families.
• Maintain resident charts and MAR reviews; update new and thinning records.
• Participate in quality improvement activities and surveys as directed.
• Perform daily/weekly/monthly safety and infection control checks; support health and safety.
• Participate in community events and maintain professional communications; share on-call duties.

Job description

Job Description

Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity

Make Lives Better Including Your Own. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more than a paycheck; you can find opportunities to grow your career through professional development, as well as ongoing programs catered to your overall health and wellness. Full suite of health insurance, life insurance and retirement plans are available and vary by employment status.

Part And Full Time Benefits Eligibility

• Medical, Dental, Vision insurance


• 401(k)


• Associate assistance program


• Employee discounts


• Referral program


• Early access to earned wages for hourly associates (outside of CA)


• Optional voluntary benefits including ID theft protection and pet insurance

Full Time Only Benefits Eligibility

• Paid Time Off


• Paid holidays


• Company provided life insurance


• Adoption benefit


• Disability (short and long term)


• Flexible Spending Accounts


• Health Savings Account


• Optional life and dependent life insurance


• Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan


• Tuition reimbursement

Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.

Veterans, transitioning active duty military personnel, and military spouses are encouraged to apply. To support our associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

The application window is anticipated to close within 30 days of the date of the posting.

Responsibilities

Provides direct supervision of care giving within the community. Ensures residents are treated with respect and dignity recognizing individual needs and encouraging independence. Fosters a homelike atmosphere throughout the community.

• Provides direct supervision of resident care staff, which includes monitoring job performance, collaborating with community leadership on associate performance evaluations, coaching and counseling associates and conducting and documenting corrective action as needed.


• Coordinates training and education of resident care staff on an ongoing basis.


• Verifies all associate hours on time cards and weekly hours report. Completes nursing schedules to assure proper coverage to meet resident needs and according to budget. This includes arranging replacement staffing when necessary and maintaining clear records of all changes, requests and irregularities.


• Observes residents health status, takes actions to address concerns within scope of practice, and reports all significant changes, reactions to medications and treatment or significant incidences to Health and Wellness Director (or designee) in a timely manner.


• Assists the Health and Wellness Director (or designee) in medication management, ordering medication from pharmacy and maintaining records as dictated in Brookdale Senior Living policies and procedures manual. Assures that medications are properly stored, medication carts/cupboards are cleaned and medication room is organized according to standards.


• If within scope of practice, may administer medication to residents; may review capabilities of residents who self-administer medications on a regular basis (refer to state regulations regarding medication assistance and documentation).


• Monitors staff in administration of medication, to include frequents audits of medication administration records (MAR).


• Observes residents, records significant reactions, and notifies community leadership of resident's condition and reaction to drugs, treatments, and significant incidents. Responds promptly to all emergency calls from residents.


• Communicates to families regarding resident's personal needs and achievements. Reminds families of need for scheduled physician, dental, or eye appointments. Assigns vital signs to associates and monitors compliance. Assures in-house ancillary medical services such as podiatrist, doctor visits, psych visits, labs, x-ray, ambulance, etc. are scheduled and followed through.


• Assists in organizing and developing service plan reviews as required, with appropriate resident care team members and resident families.


• Participates in the maintenance of resident charts including review of documentation performed by resident assistants, monthly MAR reviews, setting up new resident and thinning records appropriately.


• Participates in department quality improvement activities, to include completion of quality assurance surveys as assigned by community leadership.


• Performs daily, weekly and monthly safety and infection control checks of the home and grounds, assisting the community leadership for resident health and safety purposes.


• Participates in community functions including family socials and open houses. Communicates with community professionals.


• Shares on-call duties as required.

Brookdale is an equal opportunity employer and a drug-free workplace.

About Us

Brookdale is a Great Place to Be:

• Gracious hospitality and neighborliness for our residents and families.


• Home-like feel and all-around comfort for residents and visiting family members.


• Entertaining events and gatherings so our residents can find connections in groups and 1:1 settings.


• Industry leader in clinical care.


• Nationwide company with 589 communities as of November 30, 2025, offering many opportunities to grow and learn as a sales professional.


• Extensive corporate support including a robust training program.