Community Nurse Liaison

Brooke Grove Retirement Village; Olney (MD); On-site; USD 59,236 - 68,880; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life Insurance

Voluntary Life Insurance

Short/Long-Term Disability

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Flexible Spending Accounts

403(b) Retirement Plan

Paid Sick Leave

Paid Vacation

Paid Holidays

Direct Deposit

Tuition Reimbursement

Job summary

Brooke Grove Retirement Village is seeking a Community Nurse Liaison to build external referral networks, coordinate admissions, and support hospital-to-home transitions. You will engage with hospitals, residents and families, arranging tours and admission paperwork while coordinating with the Admissions Counselor.

The role requires excellent customer service, one to two years of related experience, and a valid driver's license.

Qualifications

• Must have excellent customer service skills and the ability to develop effective referral relationships with customers.
• Ability to interact effectively with employees, colleagues, customers and vendors at all levels.
• One to two years related experience or training or equivalent combination of education and experience.
• Proficient in reading and understanding medical terminology and clinical records.
• Must possess a valid driver's license.

Responsibilities

• Attends daily stand-up meetings to relay referral information and updates admissions team.
• Establishes relationships with area hospitals and community entities to promote referrals.
• Pursues potential clients and referral sources via hospital rounds and resources.
• Communicates with discharge planning and ensures timely clinical information for admissions.
• Coordinates tours, admission paperwork and scheduling with Admissions Counselor.
• Participates in open-house events and supports Marketing activities.
• Maintains inquiry, admission and referral data accurately.

Skills

Customer service

Referral development

Relationship building

Communication skills

Job description

Pay Rate up to $50/hour**

Full Time Days

Our mission is to "Touch People’s Lives", and to us, it is more than a mission, it is a way of life!

At Brooke Grove Retirement Village (part of Brooke Grove Foundation), we understand that all of us touch the lives of those we encounter, and we strive to make sure that impact is positive and uplifting. As a result, the people who live and work here are happy; and it shows!

We welcome all and cherish diversity among our residents and staff, embracing those of all backgrounds, beliefs, and cultures.

Our employees live out our mission each and every day. We are committed to providing care and services that enrich the lives of our residents and employees.

Brooke Grove Retirement Village offers competitive salaries and benefits along with quality training and educational opportunities to include:

• Two comprehensive Medical coverage plans, as well as Dental and Vision
• Life Insurance
• Voluntary Life Insurance, Short and Long-Term Disability Insurance, Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, and Cancer Indemnity Insurance
• Flexible Spending Accounts
• 403(b) Retirement Plan
• Paid Sick, Vacation, and Holiday Time
• Direct Deposit
• Tuition Reimbursement
• Benefit eligibility dependent on employment status and specific benefit offering

Responsibilities Of a Community Nurse Liaison

• Attends daily stand-up meeting in BGRNC (or with conference call - post meeting, as directed by supervisor) to gather pertinent room/facility information and communicates appropriate referral information to staff. Communicates with Admissions Director and team updates on potential residents throughout day and at end of day to prepare for the next mornings stand-up meeting.
• Establishes strong, effective external relationships with area hospitals and other community-based entities to promote referral development, admissions and potential "partnership" programs and services.
• Aggressively seeks out potential clients and referral sources with daily hospital rounds and with other referral resources, as needed. Works closely with Director of Business Development to build Assisted Living and LTC census.
• Follows hospitalized BGRV residents from BGRNC, AL, and Independent Living to determine discharge plan and needs, and ensures the provision of timely clinical information to appropriate BGRV facility prior to readmission.
• Performs on-site, home or other facility visits for pre-admission acuity assessments and determines if potential client meets the criteria for admission, reviewing assessment as needed with DON. Ensures the provision of timely clinical information and/or level of care to appropriate BGRV facility prior to admission.
• Responsible for case management rate determination with outside payers depending on the potential admission's medical needs; documents on appropriate forms.
• Meet potential residents and/or family members in hospital or at other facilities, to establish rapport, educate on Medicare services, schedule facility tours (when needed), and discuss facility services and features.
• Coordinates tour, completion of admission paperwork and admission time with Admissions Counselor.
• Conducts and participates in company open-house events as scheduled. Assists Marketing Department with trade shows, health fairs, and seminars as needed.
• Attends and participates in staff meetings, seminars, and trainings as scheduled.
• Participates in admissions team on-call rotation as scheduled.
• Interact with residents, visitors, staff, and general public in a professional and helpful manner while performing daily duties.
• Maintains daily inquiry, admission and referral source information on appropriate forms.
• Has the ability to work assigned work hours.

Requirements Of a Community Nurse Liaison

• Must have excellent customer service skills and competencies, and the proven ability to develop effective referral relationships with potential and existing customers. Ability to interact effectively with employees, colleagues, customers, clients and vendors at all levels.
• Must be able to work with and assess all patient types. Must be able to work alone and set own goals which match those of the facilities and hospitals. Must be detail-oriented and possess excellent written and verbal communication skills.
• One to two years related experience or training or equivalent combination of education and experience.
• Proficient in reading and understanding medical terminology and clinical records.
• Must possess a valid driver's license.

Brooke Grove Foundation is an Equal Opportunity Employer and does not discriminate in admissions, employment, contracting with consultants or acceptance of volunteers on the basis of race, color, religion, sex, handicap, sexual orientation, or national origin.

Salary: $43 - $50 per hour