Life Product Support Manager
Insight Global
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Benefits offered by this job
Job summary
Qualifications
- 1+ years of leadership experience on a product team (informal leadership considered).
- 3+ years of experience working with an administration system.
- Experience converting old admin systems to newer systems.
Responsibilities
- Oversee a team of 3 product support analysts.
- Guide overall strategy on processes and building out consistencies.
- Hands-on guidance in life insurance calculations.
Skills
Tools
Job description
$110,000.00/yr - $130,000.00/yr
JOB DESCRIPTION
Insight Global is looking for a Life Product Support Manager for one of the top financial companies in the Des Moines area. This Manager will oversee a team of 3 product support analysts. They will manage hiring, firing, coaching, development, training plans, onboarding processes. They will also help to guide the overall strategy on process and building out consistencies. In addition to leading the team they will be hands on in helping guide and handle life insurance calculations and helping build the life insurance system. This leader will help the team to deliver accurate, high-quality analysis and testing. This leader will also be in constant communication with the FAST administrator vendor in regards to the product owners’ workload and what needs to be accomplished. They will be working and collaborating with spreadsheets in excel and providing updates between the vendor partner and the internal team. This person will also be tasked to take point on identifying opportunities to automate departmental processes or tools, craft project map and timeline and then propose to the team leadership.
- Oversee a team of 3 product support analysts, including hiring, firing, coaching, development, training plans, and onboarding processes.
- Guide overall strategy on processes and building out consistencies.
- Hands-on involvement in guiding and handling life insurance calculations and helping build the life insurance system.
- Deliver accurate, high-quality analysis and testing.
- Maintain constant communication with the FAST administrator vendor regarding workloads and deliverables.
- Collaborate with spreadsheets in Excel and provide updates between the vendor partner and the internal team.
- Identify opportunities to automate departmental processes or tools, craft project maps and timelines, and present proposals to team leadership.
- 1+ years of leadership experience on a product team (open to candidates with informal leadership and strong product experience)
- 3+ years of experience working with an administration system
- Experience converting old admin systems to newer systems
- Strong system experience: Visual Basic & Macros, Excel, Access and Word
- Previous life insurance product experience
- Experience working with Jira or ADO for tracking stories and requirements
$110,000 to $130,000 per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.
- Mid-Senior level
- Full-time
- General Business
- Insurance
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