Senior Life Insurance Support Specialist

Infosys; Franklin (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Infosys BPM Limited, a leading BPM provider, is seeking a Senior Process Associate in the United States to handle telephone inquiries from contract owners, agents and third parties. You will use multiple systems to deliver accurate information and explain life insurance products, while maintaining a professional, efficiency-driven demeanor.

Responsibilities include policy administration, transactions, and audits; you will train new hires and coordinate with clients, ensuring SLA targets are met

Qualifications

• High School Diploma or GED required.
• At least 1 year of relevant experience.

Responsibilities

• Perform Life Insurance Policy Administration and maintenance activities, including both financial and non-financial transactions.
• Process policy-related transactions accurately and within defined timelines.
• Ensure SLA targets are consistently met.
• Handle low to medium complexity transactions.
• Provide training and support to new hires.
• Conduct audits of low-complexity transactions.
• Offer buddy support and assist in resolving process-related queries.
• Coordinate and correspond with clients as required.

Skills

Microsoft Outlook

Excel

Word

Education

High School Diploma or GED Equivalent

1 year of relevant experience

Job description

Infosys BPM Limited, a leading BPM provider, is seeking a Senior Process Associate in the United States to handle telephone inquiries from contract owners, agents and third parties. You will use multiple systems to deliver accurate information and explain life insurance products, while maintaining a professional, efficiency-driven demeanor.

Responsibilities include policy administration, transactions, and audits; you will train new hires and coordinate with clients, ensuring SLA targets are met