Bilingual Operations Manager

Infosys McCamish Systems; Atlanta (GA); On-site; USD 100,000 - 130,000; Full time

Job summary

Infosys McCamish Systems in Atlanta, GA seeks an experienced leader in Life Insurance operations management to enhance their client governance and performance through data-driven insights and structured processes.

The candidate must have a proven track record managing senior client stakeholders, be bilingual in Spanish or Portuguese, and possess strong analytical skills. A bachelor's degree and at least 8 years of relevant experience are essential. The role includes leading teams on process improvements and optimizing the Infosys platform.

Qualifications

• Proven experience in Life Insurance operations management across the Life & Annuities value chain.
• Track record managing senior client stakeholders and owning outcomes in a regulated environment.
• Strong analytical skills with the ability to translate operational data into financial insights.
• Minimum of 8 years of experience related to the job description.

Responsibilities

• Manage SLAs, risks, and executive reporting with client stakeholders.
• Standardize and improve SOPs for accuracy and efficiency.
• Leverage the Infosys McCamish platform for throughput optimization.
• Lead cross-functional teams through goal-setting and performance reviews.
• Execute structured change initiatives for enhancements and updates.

Skills

Life Insurance operations management

Bilingual in Spanish or Portuguese

Analytical skills

Process improvement

Education

Bachelor's degree or foreign equivalent

Tools

RPA tools

GenAI/Copilot tools

Analytics platforms

Job description

Client Governance

Manage SLAs, risks, and executive reporting; partner with senior client stakeholders to shape the operational roadmap and resolve issues with clear root-cause actions.

Operations Excellence

Standardize and improve SOPs to maintain accuracy, efficiency, and audit readiness; enforce financial controls and proactively close control gaps.

Platform & Technology

Leverage the Infosys McCamish platform to optimize throughput and compliance; pilot and scale analytics, RPA, and GenAI tools with appropriate controls.

People & Performance

Lead a cross-functional team through goal-setting, coaching, and data-driven performance reviews; build domain depth via structured learning and LOMA pathways.

Change Management

Execute structured change initiatives for enhancements, new products, and regulatory updates, ensuring smooth transitions and BAU handoffs.

Compliance & Improvement

Maintain regulatory compliance and audit evidence; drive a continuous improvement pipeline informed by defect analysis, VOC, and control results.

Reporting & Insights

Translate operational metrics to P&L impact; maintain a leadership dashboard and frame investment cases for automation and AI with ROI trade-offs.

Training & Knowledge

Keep SOPs, playbooks, and training materials current; deliver structured training for internal teams and client stakeholders on process changes.

Required Qualifications

Proven experience in Life Insurance operations management across the Life & Annuities value chain, including policy administration and financial controls.

Track record managing senior client stakeholders and owning outcomes in a regulated environment.

Bilingual proficiency in Spanish or Portuguese — mandatory.

Strong analytical skills with the ability to translate operational data into financial insights.

Preferred Qualifications

LOMA certifications (FLMI or ALMI) — strongly preferred.

Hands‑on experience with RPA, GenAI/Copilot tools, or analytics platforms in an insurance operations setting.

Demonstrated success leading process improvement initiatives with measurable outcomes.

Knowledge of the Infosys McCamish platform and related systems.

Basic

• Minimum of a bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 8 years of experience related to the job description.

Note: Applicants for employment in the U.S. must possess work authorization that does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin