Policy Administration Specialist - Individual Life & Health Insurance

United Systems and Software; Florida; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company-paid team member healthcare

401(k) plan with company match

Annual reviews with salary increases

Job summary

A leading insurance software provider in Florida is seeking a Policy Administration Specialist to support their Life & Health insurance platform. This role involves managing policy administration activities, collaborating with the software development team, and opportunities for professional growth including project management. The ideal candidate has over 3 years of experience in insurance operations and a strong understanding of policy administration systems. Competitive benefits and a supportive work environment are offered.

Qualifications

• 3+ years of experience in life and health insurance policy administration or insurance operations.
• Experience working with insurance policy administration systems.
• Strong attention to detail and ability to manage complex policy data accurately.
• Ability to translate business needs into clear operational or system requirements.

Responsibilities

• Manage and support policy administration activities including new business and policy changes.
• Work closely with the software development team for system enhancements.
• Document business requirements and operational workflows.
• Participate in system testing for new features and changes.

Skills

Attention to detail

Analytical skills

Problem-solving

Communication skills

Tools

Insurance policy administration systems

Job description

Policy Administration Specialist – Life & Health Insurance

We are seeking an experienced Policy Administration Specialist to support the daily operations of our Life & Health insurance administration platform. This role plays a key part in ensuring accurate policy processing, collaborating with our software development team to enhance system functionality, and participating in system testing and implementation efforts.

The ideal candidate has a strong understanding of life and health insurance operations and enjoys working at the intersection of insurance business processes and technology. This position offers significant opportunities for professional growth, including involvement in system projects, process improvements, and future project management responsibilities.

Key Responsibilities

• Manage and support policy administration activities including new business, policy changes, reinstatements, billing, and other policy servicing functions.
• Work closely with the company’s software development/programming team to review system enhancements, identify operational needs, and ensure accurate implementation of business requirements.
• Participate in system testing (UAT) for new features, updates, and regulatory changes within the policy administration platform.
• Document business requirements, operational workflows, and system functionality to support development and future improvements.
• Assist in identifying process improvements and system efficiencies within policy administration operations.
• Help troubleshoot and resolve operational or system-related issues affecting policy processing.
• Support implementation of new insurance products, forms, and system features.
• Communicate effectively between business users and technical teams to ensure successful system enhancements.
• Participate in special projects and system initiatives with opportunities to grow into project coordination and project management roles.

Qualifications

• 3+ years of experience in life and health insurance policy administration or insurance operations.
• Experience working with insurance policy administration systems.
• Experience collaborating with software development teams or IT departments on system enhancements or testing.
• Strong attention to detail and ability to manage complex policy data accurately.
• Ability to translate business needs into clear operational or system requirements.
• Strong analytical and problem‑solving skills.
• Excellent communication and documentation skills.

Preferred Qualifications

• Progress toward or completion of FLMI (Fellow, Life Management Institute) or other industry designations.
• Experience participating in User Acceptance Testing (UAT) for system releases or enhancements.
• Exposure to insurance system implementations or operational projects.
• Interest in developing project management and operational leadership skills.

Growth Opportunities

• Project management for system initiatives.
• Insurance operations leadership.
• Product and system implementation oversight.
• Process improvement and operational strategy.

Benefits

• Company‑paid team member healthcare 100%
• Company‑paid team members Basic Life Insurance, LTD, and AD&D.
• Option to add a dental plan, vision plan, and ancillary benefits for additional fees.
• Option to enroll in the Health Savings Account plan.
• 401(k) plan with company discretionary match.
• Accrued vacation and sick time plus:
  • 7 annual national holidays paid time off.
  • 1 annual birthday holiday paid time off.
  • 3 annual floating holidays paid time off.
• Company parties and retreats for team members and a guest.
• Holiday bonus.
• Regular team appreciation lunches.
• Company‑paid continuing education.
• Annual reviews that include discretionary salary increases.

About United Systems and Software, Inc.

Since 1979, United Systems and Software, Inc. (USSI) has specialized in Insurance Administration Software solutions for IBM iSeries eServers and has been a pioneer in leading edge Systems and Professional Services. USSI has built its products around the proven IBM iSeries architecture and values a team of experts capable of implementing strategic goals. The company fosters a work environment that nurtures growth, rewards creativity, and promotes longevity, with many team members enjoying long tenures of 10 to 20 years.