Senior Licensing & Permits Specialist (Remote)

Texas Health and Human Services; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Career advancement

Job summary

Texas Health and Human Services in Austin, TX is seeking a License and Permit Specialist III to perform highly complex licensing and permitting tasks for professional licensing programs within the Health Care Regulation Professional Licensing Unit of HHSC. The role requires reviewing applications, interpreting laws and policies, and managing licensing data in the VERSA system.

This position emphasizes customer inquiries, fee processing, and accurate record-keeping, with telework eligibility and

Qualifications

• Experience in Microsoft Office products is required.
• Experience using and maintaining a database system for data entry and retrieval is required.
• At least 6 months of experience interpreting and applying statutes, rules, regulations or policies and procedures is required.
• Associates or Bachelor’s degree is preferred.

Responsibilities

• (40%) Receives, reviews, evaluates, and approves complex license applications, criminal history evaluations, and early deregistration eligibility applications in accordance with administrative codes and statutes, and agency policy. Researches application history and processes licensure updates. Enters, updates, and retrieves information in licensing database (VERSA). Consults with Team Lead or Manager concerning resolution of problematic applications. Consults with Enforcement and/or other regulatory agency staff in determining licensure eligibility. Evaluates and tracks applications and responses to notices of deficiency. Responds to complex inquiries related to licensure criteria and application processing using licensing database (VERSA), Microsoft Word, Microsoft Excel, and Adobe Acrobat, and Microsoft Outlook.
• (20%) Receives and responds to telephone calls and written inquiries regarding the regulated population and agency procedures in a positive and professional manner. Answers complex emails and phone calls and responds appropriately. Disseminates information on rules, laws, and policies in response to complex correspondence and inquiries. Exercises tact, discretion, and judgment. Provides accurate information directly from applicable statutes and rules. Maintains confidentiality of program information. Forwards or directs other inquiries to appropriate staff or agency.
• (15%) Processes license fees and refunds. Consults with accounts receivable to resolve problems. Composes, types, and edits correspondence using Microsoft Word. Provides oral and written verification of license status using licensing database (VERSA), Microsoft Word, Microsoft Outlook, and multi-line phone. Creates and prints data files that build licenses, renewal notices, deficiency notices, and other materials related to the licensing process using Microsoft Word, Microsoft Excel, licensing database (VERSA), and Adobe Acrobat. Develops, coordinates, and maintains manual and electronic filing systems.
• (10%) Identifies and assists with resolution of workflow and process issues and makes suggestions to Team Lead or Manager when warranted. Participates in the planning, organizing, and prioritizing of licensing activities. May develop technical and administrative procedures for the review of license and permit applications. and implementing new policies, procedures, and training to improve group efficiency. Participates in cross-training.
• (10%) Maintains effective working relationships with other departmental programs, state/federal agencies, and public and private groups requesting information. Utilizes standard correspondence to accompany information released. Provides assistance to Team Lead and Manager by researching, composing, designing, or editing agency publications such as forms, manuals, reports, and charts using Microsoft Word, Microsoft Excel, Microsoft PowerPoint, or Adobe Acrobat.
• (5%) Performs other duties related to the efficient operations of the licensing group as assigned. Prepares paper files for storage or destruction. Responds to emergencies as necessary and as directed by the Executive Commissioner.

Job description

Texas Health and Human Services in Austin, TX is seeking a License and Permit Specialist III to perform highly complex licensing and permitting tasks for professional licensing programs within the Health Care Regulation Professional Licensing Unit of HHSC. The role requires reviewing applications, interpreting laws and policies, and managing licensing data in the VERSA system.

This position emphasizes customer inquiries, fee processing, and accurate record-keeping, with telework eligibility and