Senior Library Operations & Circulation Lead

Bentley University; Waltham (MA); On-site; USD 41,000 - 66,000; Full time

Job summary

Bentley University in Waltham, MA seeks a Senior Library Circulation & Operations Coordinator who will plan, organize, and supervise library operations, delivering excellent service to all users.

The role oversees student staff, coordinates facilities, budgets, events, and inventory, partners with campus departments, and represents the library on safety committees. Strong customer service, supervision, and communication skills are essential.

Qualifications

• Bachelor’s degree required.
• 2–4 years of related experience.
• Library experience preferred.
• Strong customer service skills with a professional demeanor in person and by phone.
• Excellent supervisory and organizational abilities.
• Strong written and verbal communication with good judgment and problem-solving.
• Ability to work independently and coordinate teamwork with clear communication.
• Flexibility with changing priorities and schedules.
• Proficiency with integrated library systems (e.g., Alma/Primo) and MS Office applications.

Responsibilities

• Supervise student assistants and provide customer service at the Library Services Desk.
• Participate in Saturday rotations; manage openings/closings and supervise work-study students.
• Coordinate facilities issues and participate in the Emergency, Health and Safety Steering Committee.
• Liaise with vendors and service providers; prepare status reports.

Skills

Customer service

Supervisory

Communication

Budgeting

Project coordination

Education

Bachelor’s degree

Tools

Alma/Primo

Microsoft Office Suite

Teams

Outlook

Job description

Bentley University in Waltham, MA seeks a Senior Library Circulation & Operations Coordinator who will plan, organize, and supervise library operations, delivering excellent service to all users.

The role oversees student staff, coordinates facilities, budgets, events, and inventory, partners with campus departments, and represents the library on safety committees. Strong customer service, supervision, and communication skills are essential.