Senior Library Circulation and Operations Services Coordinator

Bentley University; Waltham (MA); On-site; USD 41,000 - 66,000; Full time

Job summary

Bentley University in Waltham, MA seeks a Senior Library Circulation & Operations Coordinator who will plan, organize, and supervise library operations, delivering excellent service to all users.

The role oversees student staff, coordinates facilities, budgets, events, and inventory, partners with campus departments, and represents the library on safety committees. Strong customer service, supervision, and communication skills are essential.

Qualifications

• Bachelor’s degree required.
• 2–4 years of related experience.
• Library experience preferred.
• Strong customer service skills with a professional demeanor in person and by phone.
• Excellent supervisory and organizational abilities.
• Strong written and verbal communication with good judgment and problem-solving.
• Ability to work independently and coordinate teamwork with clear communication.
• Flexibility with changing priorities and schedules.
• Proficiency with integrated library systems (e.g., Alma/Primo) and MS Office applications.

Responsibilities

• Supervise student assistants and provide customer service at the Library Services Desk.
• Participate in Saturday rotations; manage openings/closings and supervise work-study students.
• Coordinate facilities issues and participate in the Emergency, Health and Safety Steering Committee.
• Liaise with vendors and service providers; prepare status reports.

Skills

Customer service

Supervisory

Communication

Budgeting

Project coordination

Education

Bachelor’s degree

Tools

Alma/Primo

Microsoft Office Suite

Teams

Outlook

Job description

Job Description Summary

Reporting to the Manager of Access Services, the Senior Library Circulation & Operations Coordinator is responsible for planning, organizing, managing, and supervising library operations in accordance with the policies and procedures established by the Library and delivering a high standard of service to all library users.

Essential Duties

• Supervise student assistants and perform customer service functions at Library Services Desk.
• Participate in a Saturday work rotation (approximately 9 Saturdays throughout the academic year), opening and closing the building while supervising work study students.
• Serve as primary contact for library facilities, collaborates with library staff in coordinating safety and security issues and serves as the representative on Bentley’s Emergency, Health and Safety Steering Committee.
• Act as liaison to vendors and service providers, communicate in writing and in person with relevant parties to provide notification and clarification of issues and status reports.
• Function as an internal project manager on library projects, collaborating with Bentley Facilities project managers, as well as maintaining library space inventory.
• Coordinate and facilitate office moves and installations of equipment and furnishings.
• Establish and sustain positive and productive working relationships across university departments to further library goals.
• Serve as general coordinator for library events and event planning and execution, including but not limited to room reservations and catering coordination.
• Provide general administrative support, including but not limited to phone inquiries, generating reports and correspondence of a confidential nature, and maintaining monthly memberships to area museums and art galleries for library patron use.
• Coordinate general care and maintenance of office equipment such as printers, computers and library specific technologies.
• Assist with development and implementation of capital and operating budgets; provide budgetary input; monitor expenditures to ensure compliance with approved budget.
• Be willing to serve as library representative on campus wide committees.
• Receive, store, inventory and ship potential donor and/or University Archives materials, as instructed by the Library Director or University Archivist.
• Ability to work effectively and creatively in a culturally diverse, technologically complex, and rapidly changing library and university system.

Minimum Qualifications

• Bachelor’s degree.
• 2-4 years of related experience.
• Library experience is preferred.
• Strong customer service skills; ability to be sympathetic and sensitive to the needs of the students, faculty, staff and community, displaying a pleasant professional manner both by phone and person.
• Excellent supervisory and organizational skills.
• Ability to train, supervise, motivate and evaluate student employees.
• Very strong verbal and written communication skills and a demonstrated high level of good judgment, analytical and problem-solving skills.
• Candidate must be comfortable working independently, coordinating teamwork, and maintaining clear lines of communication with day and weekday staff.
• Flexibility with changes in priorities, schedules and deadlines.
• Proficient in the use of integrated library systems (e.g., Alma/Primo), Microsoft Office Suite, Teams, and Outlook.
• Ability to perform well amid frequent interruptions in a collaborative environment.
• Ability to work well without close supervision.
• Ability to learn new library skills and continuously update existing skills to meet the demands of constantly changing technologies.
• Ability to handle confidential information appropriately.

Work Environment

• Work is generally performed in a standard office environment with frequent interruptions and irregularities in the work schedule.
• Position sometimes requires last-minute schedule changes in response to staff or weather emergencies, so as not to leave service desks unattended or the building unmonitored.
• Accuracy and attention to detail; ability to use computer keyboard with speed and accuracy.
• Ability to stand for at least ½ hour at a time when assisting at peak times at the Access Services Desk.
• Ability to communicate effectively in person and via phone; strength to push book carts and move armfuls of books from one place to another.

Pay Transparency

At Bentley we offer a “total rewards” package designed to attract, motivate, retain, and reward our employees. This includes competitive compensation, robust benefits, career development and opportunities, generous paid time off, workplace flexibility and a positive, engaging employee experience.

In alignment with the Massachusetts Pay Transparency Act and our commitment to equity and transparency, we’re sharing the salary grade range for this role. The grade range is based on market data and the scope of responsibilities. Final pay will depend on your experience, education, and other relevant qualifications.

Salary Grade Range: $29.61 - $47.62 per hour

If you have questions about the salary grade range or need additional information, please contact us at [e-mail]

DIVERSITY STATEMENT

Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity.

The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business.

We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.

Bentley University seeks to attract talented individuals who are committed to our mission of educating creative, ethical and socially responsible students who will become organizational leaders nationally and internationally.

All members of our faculty and administrative staff play a critical role in creating an inspiring, compassionate and diverse community that cultivates the lifelong development of our students.

Bentley believes that promoting diversity plays an essential role in its educational mission by fostering greater innovation and creativity, attracting the widest pool of qualified applicants to its work force, and enhancing its communication and relationships with the community.

Bentley is proud to be an employer of choice, offering competitive salaries, comprehensive benefits (including tuition remission), generous time off, a welcoming community and a beautiful work environment.

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