Senior Library IT & End-User Support Technician

Kinsley Power Systems

Cambridge (MA)

On-site

USD 65,000 - 90,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Cambridge Public Library is seeking an IT Senior Technician to assist under the Technical Support Manager with implementing, troubleshooting, and administering library computer and network equipment. You will support Windows, Chrome OS, and Mac devices for staff and patrons, handle LibCal and Sierra applications, and maintain accurate equipment inventories.

You will provide level 1–2 support, develop knowledge-base documentation, and collaborate with City of Cambridge IT for complex issues.

Qualifications

Three to five years of technical support experience with a Bachelor’s degree or equivalent.
Strong knowledge of Windows, macOS, and Chrome OS environments.
Experience in helping users and staff with IT issues in a library or public setting.

Responsibilities

Assist in implementation, troubleshooting, and ongoing administration of library computer, network, phone, and mobile equipment.
Provide tier 1 and 2 support for Library applications (LibCal, Sierra) and escalate to vendors when needed.
Maintain inventory of library technology and create documentation for knowledge base.
Deliver end-user training for library staff and coordinate with City IT for complex issues.
Support AV equipment and after-hours emergency triage as required.