Library Technology Support Specialist

Brookline; Brookline (MA); On-site; USD 97,000 - 100,000; Full time

Job summary

The Public Library of Brookline is seeking a dynamic technology professional to lead the selection, development and implementation of library information technologies. Under the Library Director, the Technology Support Specialist will integrate and maintain all automated systems, provide training for staff and patrons, and manage software, hardware and security compliance.

Work with the Town IT department, coordinate network and security policies, oversee web presence, and report on technology

Qualifications

• BA/BS in computer science, MIS, engineering or related field and 5–7 years in network operations.
• 5–7 years in network operations, desktop and server support in a Windows Server enterprise environment.
• At least 3 years technical expertise with Active Directory.
• Library technology infrastructure and automation systems experience desirable; LIS master's preferred.

Responsibilities

• Designs, administers, secures and maintains a computer network of 130–150 PCs with Town IT coordination.
• Diagnoses equipment problems and coordinates vendor repairs when needed.
• Plans future technology requirements and recommends hardware/software purchases.
• Installs, configures and maintains hardware/software including terminals, printers and security tools.
• Instructs staff and coordinates patron training on library equipment.
• Manages software training for staff and public technology access.
• Assists in budget preparation and manages technology budgets.
• Acts as MLN Technical Coordinator and liaison for installation and maintenance of library systems.
• Reports on technology operations to Library Director and trustees; maintains library web presence.
• Represents the library on MLN and Technology Committee; coordinates reports and statistics.
• Pursues professional development and stays current with library technology and networking.
• Analyzes future technology needs with administration and participates in budget discussions.
• Performs related work as required.

Skills

Network operations

Desktop and server support

Active Directory

Troubleshooting

Staff training

Supervisory experience

Education

BA/BS in computer science, MIS, engineering or related field

Masters in Library and Information Science desirable

Tools

Active Directory

Windows Server

Job description

Location: 361 Washington Street
Brookline, MA, 02445

The Public Library of Brookline is seeking a dynamic, innovative and creative technology professional to provide leadership and technical expertise in the selection, development, and implementation of library information technologies. Under the direction of the Library Director, the Library Technology Support Specialist will be responsible for the integration and maintenance of all automated systems and equipment, including software, hardware, technical support and training for staff and patrons; manages technical services and circulation operations; Work in consultation with the Town IT department and follow town-wide cybersecurity and other network requirements; performs all other related work as required.

The Public Library of Brookline, a member of the Minuteman Library Network, is a vital community center, with a main library and two branch libraries that boast some of the highest circulation numbers and innovative offerings in the State.

Key Responsibilities:

• Designs, administers, secures and maintains a computer network of 130-150 personal computers utilizing networking software and tools. Work with Town IT on library user ID management and security in Active Directory.
• Diagnoses equipment problems. Makes repairs or calls out for repairs as required. Communicates with vendors regarding computers, software, and applications.
• Projects and plans for future technology requirements in compliance with the IT department’s vendor security requirements. Makes recommendations to the Library Director. Selects and purchases hardware and software. Investigates new products to determine their potential usefulness within the library.
• Installs and configures hardware and software including terminals, scanners, printers, security software and filtering software.
• Instructs the staff in the use and basic maintenance of computer equipment and peripherals. Coordinates training of patrons in the use of library equipment.
• Manages software training for all staff; provides direct technology training for staff and the general public.
• Assists in the preparation of the library department budget. Manages capital and repair budget for library technologies.
• Acts as Minuteman Library Network Technical Coordinator, the primary liaison to the MLN Central Site for technical support for installation and maintenance of library automated systems equipment. Attends Key User meetings. Stays abreast of innovations in library technology. Integrates library LAN with the Town’s LAN/Intranet and Minuteman Library Network’s WAN.
• Report to the Library Director, Board of Library Trustees and other professional organizations regarding the library’s technology operations.
• Serves as the library’s web master. Oversees and updates the library’s web page.
• Represents the library on various committees such as the Minuteman Library Network and Technology Committee.
• Coordinates other programs as assigned. Prepares necessary reports, maintains appropriate statistics and makes recommendations.
• Pursues opportunities for professional development. Maintains current knowledge of the field through attendance at conferences, seminars, etc. and by keeping current with literature in the field. Learns all new technology and software programs as well as upgrades in network technology.
• Works with administration in analyzing library’s present and future technology needs and makes recommendations for purchase of appropriate hardware and software. Participates in preparing departmental annual budget for technology needs.
• Performs similar or related work as required, directed or as situation dictates.

Qualifications:

BA/BS in computer science, management information systems, engineering or related field; five to seven years of experience in network operations, desktop and server support in a Windows Server enterprise environment; at least 3 years technical expertise with Active Directory; or any equivalent combination of education, training and experience that provides the requisite knowledge, skills, and abilities for this job. Library technology infrastructure and automation systems experience desirable. Masters in Library and Information Science highly desirable.

The ideal candidate will possess comprehensive knowledge of automated library systems, web design, networking, telecommunications, and a wide range of operating systems and devices. This role requires strong troubleshooting abilities, effective communication skills, and the capacity to guide users of all levels. Candidates should demonstrate sound analytical judgment, the ability to manage multiple projects, and flexibility in adapting to evolving technologies. Advanced technical skills in networking, information systems, and office applications, along with proven supervisory experience, are essential.

Additional Requirements:

A valid driver’s license required.

Starting Salary Range $97K - $100K DOQ, plus generous benefits.

The Town of Brookline is an equal opportunity employer and dedicated to maintaining a diverse workforce.