Senior Library Assistant — Guest Services

City of Boston; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Boston seeks a Library Assistant to greet patrons, assist with registration, and manage circulation tasks in branch libraries. You will handle fines, shelving, and basic interlibrary loan requests, while assisting with public computers and equipment.

Strong customer service and reliability are essential. Requirements include a high school diploma or GED and the ability to work 35 hours per week in a branch library setting.

Qualifications

• Tact in dealing with people; good oral skills.
• Ability to work cooperatively with staff; workplace-appropriate demeanor.
• Competency in personal computers and Windows software for tasks.
• Dependability, good attendance and punctuality.
• Ability to exercise good judgment and focus on detail as required.

Responsibilities

• Greets and directs library patrons in person and over the phone.
• Charges and discharges books and other materials; records fines.
• Interviews applicants for library cards and verifies ID.
• Maintains periodicals, routes requests, and handles interlibrary loan tasks.
• Sorts, shelves, bar-codes books, and checks for missing items.
• Operates basic library equipment and assists patrons with tech.
• Compiles basic statistical records; attends training as directed.

Skills

Tact in dealing with people

Good oral skills

Dependability

Punctuality

Judgment and attention to detail

Education

High school diploma or GED

Tools

Windows software

Job description

The City of Boston seeks a Library Assistant to greet patrons, assist with registration, and manage circulation tasks in branch libraries. You will handle fines, shelving, and basic interlibrary loan requests, while assisting with public computers and equipment.

Strong customer service and reliability are essential. Requirements include a high school diploma or GED and the ability to work 35 hours per week in a branch library setting.