Level 3 Help Desk Technician

Synergy Business Consulting, Inc.; Tulsa (OK); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading IT consulting firm is looking for a polished, customer-facing Level 3 Helpdesk Technician to provide professional support to multiple clients in a mixed PC and Mac environment. Located onsite in Tulsa, this role requires strong IT support experience and excellent communication skills. You'll be responsible for diagnosing and resolving issues using ConnectWise and Microsoft Intune, ensuring world-class service to clients.

Qualifications

• 5+ years IT support experience, with 2+ at Level 3.
• Strong skills across Windows and macOS.
• Excellent communication and polished presence.

Responsibilities

• Serve as the go-to escalation point for complex IT issues.
• Provide timely and professional support to clients.
• Work daily in ConnectWise and Microsoft Intune.

Skills

Windows expertise

macOS expertise

ConnectWise experience

Microsoft Intune experience

Customer-focused communication

Tools

ConnectWise

Microsoft Intune

Job description

Overview

We’re looking for a polished, customer-facing Level 3 Helpdesk Technician to support 30+ client businesses in a mixed PC and Mac environment. This is a C2H, onsite role (5 days/week) based in Tulsa, OK.

Responsibilities

• Serve as the go-to escalation point for complex IT issues for 30+ client businesses in a mixed PC and Mac environment.
• Provide timely, professional, and world-class support to clients, primarily onsite in Tulsa, OK (5 days/week).
• Work daily in ConnectWise and Microsoft Intune to diagnose and resolve issues.

Qualifications

• 5+ years IT support experience, with 2+ at Level 3 or advanced helpdesk.
• Strong skills across Windows + macOS.
• Hands-on with ConnectWise & Intune.
• Excellent communication, polished presence, and a positive, customer-first attitude.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting