Engineer II (Level 3 Engineer)

Insight Global; Irvine (CA); Vor Ort; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

Insight Global is seeking a Level 3 Help Desk Technician to serve as a senior escalation point for complex issues that cannot be resolved by Tier 1 or Tier 2 support. You will troubleshoot advanced hardware, software, OS, and network problems while collaborating with infrastructure, networking, security, and systems teams.

The ideal candidate is highly technical, customer-focused, and advocates ownership through resolution.

Qualifikationen

• 5-7 years of experience as a level 3 help desk engineer.
• Experience with vulnerability management.
• Experience with MobileIron, Intune Autopilot, and Windows/Mac environments.

Aufgaben

• Troubleshoot advanced hardware, software, operating system, network, and user-access issues."
• Own issues through resolution and liaise with infrastructure, networking, security, and systems teams.

Kenntnisse

Senior escalation

Customer focus

Tools

MobileIron

Intune Autopilot

Windows

MacOS

Jobbeschreibung

Job Description

The Level 3 Help Desk Technician will serve as a senior escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2 support. This individual will troubleshoot advanced hardware, software, operating system, network, and user-access issues while working closely with infrastructure, networking, security, and systems teams. The ideal candidate is highly technical, customer-focused, and comfortable owning issues through resolution.

Skills and Requirements

• 5-7 years of experience as a level 3 help desk engineer
• Experience with vulnerability management
• Mobile Iron
• Both Windows and Mac experience- More Windows
• Familiar with Intune Autopilot
• Experience in the retail industry

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].