Senior Legal Implementation Lead — Enterprise Rollouts

Luminance; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health insurance

Learning and development budget

Birthday leave

Job summary

Luminance is seeking a Senior Legal Implementation Specialist to guide our most demanding customers to confident, independent use of the platform. You will own high-value accounts and shape delivery patterns, coaching colleagues and feeding insights back into Product.

You will manage complex, multi-jurisdiction implementations, design scalable configurations, and navigate senior stakeholder discussions. This role combines customer success, delivery leadership, and strategic thinking within a

Qualifications

• 4-5 years of client-facing experience in legal tech or B2B SaaS - implementation, onboarding, professional services, delivery or customer success - and/or significant relevant legal experience
• A track record of owning complex or high-value implementations end to end
• Fluency with contracts, negotiation positions, approval processes and commercial workflows, and the confidence to interrogate a customer's process

Responsibilities

• Lead implementations for complex, strategically significant or high-value customers - multi-jurisdiction rollouts, bespoke requirements, senior stakeholder scrutiny
• Own discovery where scope is broad or contested, converting competing objectives into a sequenced, deliverable plan
• Design configurations that hold up at scale, making trade-offs deliberately and explaining them credibly
• Manage a portfolio of concurrent implementations against agreed timelines, milestones and outcomes
• Act as the point of escalation on delivery risk, arriving with a recommendation rather than only a flag
• Lead the difficult conversations: resetting expectations, reframing requests that add unnecessary complexity, recovering implementations that have gone off track
• Coach colleagues and review their work against implementation standards, holding the quality bar where it slips
• Define and improve the playbooks, configuration standards and training assets the team relies on
• Feed structured, evidenced insight into Product, separating one-off requests from recurring customer needs

Job description

Luminance is seeking a Senior Legal Implementation Specialist to guide our most demanding customers to confident, independent use of the platform. You will own high-value accounts and shape delivery patterns, coaching colleagues and feeding insights back into Product.

You will manage complex, multi-jurisdiction implementations, design scalable configurations, and navigate senior stakeholder discussions. This role combines customer success, delivery leadership, and strategic thinking within a