Senior Leave & Accommodation Specialist

Soteria Reinsurance Ltd.; New Hampshire; Hybrid; USD 75,000 - 95,000; Full time

Job summary

Fidelity Investments seeks a Senior Accommodation Administrator to support its US-based leave and accommodation programs from Merrimack, NH. The role involves case management, issue resolution, and records management to improve service delivery and the associate experience.

You will drive process improvements, use HRIS and data tools, and ensure timely, compliant outcomes while collaborating with the HR Accommodation Team during the onsite rollout.

Qualifications

• Knowledge of FMLA, ADAAA and leave processes.
• Ability to analyze and resolve complex case details.
• Strong written and verbal communication to document activity clearly.

Responsibilities

• Manage accommodation and leave cases from intake to resolution.
• Research pay-impacting details and ensure accurate records.
• Identify process improvements to enhance service delivery and efficiency.
• Escalate issues as needed and maintain compliance with policy.

Skills

FMLA knowledge

Leave management

ADAAA compliance

HR processes

Data analysis

Advanced Excel

Case management

Communication skills

Job description

Fidelity Investments seeks a Senior Accommodation Administrator to support its US-based leave and accommodation programs from Merrimack, NH. The role involves case management, issue resolution, and records management to improve service delivery and the associate experience.

You will drive process improvements, use HRIS and data tools, and ensure timely, compliant outcomes while collaborating with the HR Accommodation Team during the onsite rollout.