Senior Accommodation Administrator

Soteria Reinsurance Ltd.; New Hampshire; Hybrid; USD 75,000 - 95,000; Full time

Job summary

Fidelity Investments seeks a Senior Accommodation Administrator to support its US-based leave and accommodation programs from Merrimack, NH. The role involves case management, issue resolution, and records management to improve service delivery and the associate experience.

You will drive process improvements, use HRIS and data tools, and ensure timely, compliant outcomes while collaborating with the HR Accommodation Team during the onsite rollout.

Qualifications

• Knowledge of FMLA, ADAAA and leave processes.
• Ability to analyze and resolve complex case details.
• Strong written and verbal communication to document activity clearly.

Responsibilities

• Manage accommodation and leave cases from intake to resolution.
• Research pay-impacting details and ensure accurate records.
• Identify process improvements to enhance service delivery and efficiency.
• Escalate issues as needed and maintain compliance with policy.

Skills

FMLA knowledge

Leave management

ADAAA compliance

HR processes

Data analysis

Advanced Excel

Case management

Communication skills

Job description

## Senior Accommodation AdministratorApply: Merrimack, NH: Full time: Posted Yesterday: 2132546## ## Job Description:**The Role**The Senior Accommodation Administrator supports the effective administration of leave and accommodation programs through case management, issue resolution, work distribution, pay-impacting inbound file research, and records management. The role also contributes to team success by identifying and implementing process improvements, promoting standard practices, enhancing operational efficiency, and supporting continuous improvement efforts that strengthen service delivery and the overall associate experience.**The Expertise and Skills You Bring*** Demonstrated knowledge of FMLA, leave management, ADAAA, disability accommodations, and related HR processes.* Strong analytical, problem-solving, and decision-making skills, including the ability to research complex issues, evaluate case details, identify root causes, and recommend appropriate solutions.* Ability to navigate ambiguous situations, exercise sound judgment, work independently, and appropriately escalate issues when needed.* Strong interpersonal, written, and verbal communication skills, with the ability to build effective working relationships, document case activity accurately, and explain leave and accommodation programs clearly and professionally.* Experience identifying process improvements, implementing standard practices, and driving operational excellence through consistent and accurate case administration.* Experience using employee data, reporting tools, HRIS, case management, and knowledge management systems to support efficient administration and pay-impacting processes; advanced Excel skills preferred.* Strong organizational and time management skills with the ability to prioritize competing demands, manage a high-volume workload, and effectively triage incoming work.* Attention to detail, accountability, and a commitment to delivering accurate, timely, and compliant results.**The Team:**The HR Accommodation Team supports all U.S.-based associates and managers with reasonable accommodations under Fidelity's Reasonable Accommodation for Disabilities Policy and the Americans with Disabilities Act and Amendments Act (ADAAA) for associates with disabilities and medical conditions.Fidelity’s Onsite Working Model Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.## ## Certifications:## ## Category:## Human ResourcesPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.### About UsAt Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.Fidelity Investments is an equal opportunity employer.