Senior Learning Lead – Product & Design

JPMorgan Chase; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

JPMorganChase is seeking a Learning Lead III within Product and Design Learning to shape and deliver scalable learning experiences. You will coordinate stakeholders, move concepts to launch, and continuously improve offerings using learner feedback and performance data.

The role emphasizes design, facilitation, and program management with a strong focus on collaboration across Product, Design, Technology, and Learning teams.

Qualifications

• 5+ years of experience in Learning and Development, Learning Experience Design, Talent Development, Product Management, Product Design, Program Management, or a related field.
• Experience designing, developing, and delivering learning experiences for professional audiences.
• Strong facilitation, presentation, writing, program management, and stakeholder coordination skills.
• Ability to translate complex information into clear, engaging, and actionable learning content.
• Experience managing multiple workstreams, deadlines, reviews, and dependencies.
• Working knowledge of product development, customer-centered practices, and human-centered design.
• Experience using learner feedback and program data to improve offerings.

Responsibilities

• Execute product and design learning programs aligned with established capability priorities and business needs.
• Manage workshops, learning journeys, cohort programs, self-paced resources, and events from planning through delivery and follow-up.
• Develop and maintain facilitator guides, presentations, activities, digital resources, job aids, and learner communications.
• Translate product management, product design, customer experience, and AI topics into clear, practical learning content.
• Facilitate virtual and in-person sessions that include hands-on practice, peer learning, and real-world application.
• Coordinate with Product, Design, Technology, Learning, and subject matter experts to define requirements, validate content, and complete reviews.
• Maintain delivery plans, timelines, documentation, and status updates; identify risks and follow through on actions.
• Support learning campaigns, speaker sessions, office hours, communities of practice, and other engagement activities.
• Use generative AI and emerging learning tools to improve content development, learner practice, and team efficiency.
• Track participation, learner feedback, repeat engagement, confidence, and application; use findings to improve programs.

Skills

Learning Experience Design

Program Management

Facilitation

Stakeholder Coordination

Content Development

AI in Learning

Job description

JPMorganChase is seeking a Learning Lead III within Product and Design Learning to shape and deliver scalable learning experiences. You will coordinate stakeholders, move concepts to launch, and continuously improve offerings using learner feedback and performance data.

The role emphasizes design, facilitation, and program management with a strong focus on collaboration across Product, Design, Technology, and Learning teams.