Product & Design Learning Lead — Accelerate Team Skills

JP Morgan Chase; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JP Morgan Chase seeks a Learning Lead III in Product Management and Product Design to shape the future by building capabilities that strengthen how teams manage and design products.

You will develop and deliver learning experiences translating complex business needs into practical programs, resources, events, and learner journeys—coordinating stakeholders and moving work from concept through launch with continuous improvement driven by feedback and performance data.

Qualifications

• 5+ years of experience in Learning and Development, Learning Experience Design, Talent Development, Product Management, Product Design, Program Management, or related field.
• Experience designing, developing, and delivering learning experiences for professional audiences.
• Strong facilitation, presentation, writing, program management, and stakeholder coordination skills.
• Ability to translate complex information into clear, engaging learning content.
• Experience managing multiple workstreams, deadlines, reviews, and dependencies.
• Knowledge of product development, customer-centered practices, and human-centered design.
• Experience using learner feedback and program data to improve offerings.

Responsibilities

• Execute product and design learning programs aligned with capability priorities and business needs.
• Manage workshops, learning journeys, cohort programs, self-paced resources, and events from planning through delivery and follow-up.
• Develop and maintain facilitator guides, presentations, activities, digital resources, job aids, and learner communications.
• Translate product management, product design, customer experience, and AI topics into clear, practical learning content.
• Facilitate virtual and in-person sessions with hands-on practice, peer learning, and real-world application.
• Coordinate with Product, Design, Technology, Learning, and SMEs to define requirements, validate content, and reviews.
• Maintain delivery plans, timelines, documentation, and status updates; identify risks and follow through on actions.
• Support learning campaigns, speaker sessions, office hours, communities of practice, and other engagement activities.
• Use generative AI and emerging learning tools to improve content development, learner practice, and team efficiency.
• Track participation, learner feedback, repeat engagement, confidence, and application; use findings to improve programs.

Skills

Learning design

Facilitation

Program management

Stakeholder coordination

Content translation

Tools

Generative AI tools

Job description

JP Morgan Chase seeks a Learning Lead III in Product Management and Product Design to shape the future by building capabilities that strengthen how teams manage and design products.

You will develop and deliver learning experiences translating complex business needs into practical programs, resources, events, and learner journeys—coordinating stakeholders and moving work from concept through launch with continuous improvement driven by feedback and performance data.