Learning Lead III – Product & Design Mastery

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Learning Lead III within the Product Management and Product Design Talent segment to shape the future of our learning capabilities.

You will build and deliver learning experiences that convert complex business needs into practical programs, resources, events, and learner journeys - coordinating stakeholders, moving work from concept through launch, and continuously improving offerings using learner feedback and performance data.

Qualifications

• 5+ years of experience in Learning and Development or related fields.
• Experience designing, developing, and delivering learning experiences for professionals.
• Strong facilitation, presentation, writing, program management, and stakeholder coordination skills.
• Ability to translate complex information into clear, engaging learning content.

Responsibilities

• Execute product and design learning programs aligned with established capability priorities and business needs.
• Manage workshops, learning journeys, cohort programs, self-paced resources, and events from planning through delivery and follow-up.
• Develop and maintain facilitator guides, presentations, activities, digital resources, job aids, and learner communications.
• Translate product management, product design, customer experience, and AI topics into clear, practical learning content.
• Facilitate virtual and in-person sessions that include hands-on practice, peer learning, and real-world application.
• Coordinate with Product, Design, Technology, Learning, and subject matter experts to define requirements, validate content, and complete reviews.
• Maintain delivery plans, timelines, documentation, and status updates; identify risks and follow through on actions.
• Support learning campaigns, speaker sessions, office hours, communities of practice, and other engagement activities.
• Use generative AI and emerging learning tools to improve content development, learner practice, and team efficiency.
• Track participation, learner feedback, repeat engagement, confidence, and application; use findings to improve programs.

Skills

Learning & development

Learning Experience Design

Talent Development

Product Management

Product Design

Program Management

Facilitation

Content development

Job description

JPMorganChase is seeking a Learning Lead III within the Product Management and Product Design Talent segment to shape the future of our learning capabilities.

You will build and deliver learning experiences that convert complex business needs into practical programs, resources, events, and learner journeys - coordinating stakeholders, moving work from concept through launch, and continuously improving offerings using learner feedback and performance data.