Senior Learning & Development Specialist (Travel)

JPMorgan Chase & Co.; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co.'s Chase Travel division is seeking a Senior Training Specialist to design and deliver instructor-led solutions that support travel business objectives. You will apply adult learning principles, coach learners, and collaborate with multiple teams and subject matter experts to ensure effective training outcomes.

Responsibilities include facilitating training, managing new hires, administering knowledge checks, reporting on learner progress, and partnering with leadership to

Qualifications

• Bachelors degree in learning and development or education-related field.
• 2+ years in learning and development or 5+ years equivalent work experience.
• Excellent verbal and written communication and facilitation skills.
• Strong self-management, prioritization, and meeting deadlines with minimal supervision.
• Understanding of adult learning methodologies.
• Project management experience managing multiple projects.

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate fundamental training concepts, including facilitation, instruction, and classroom management
• Promote an active and engaged learning environment in the Training Department
• Collaborate across the organization to promote information so colleagues understand needs and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees; provide developmental feedback during training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are coached throughout training program
• Hold learners accountable for performance with documented coaching
• Develop relationships with internal teams to identify changes in workflow requiring new training
• Perform other duties as assigned within scope

Skills

Communication

Facilitation

Adult learning

Project management

Microsoft Office

Travel GDS

Public speaking

Collaboration

Education

Bachelors in L&D

Education field

2+ years L&D experience

Tools

SharePoint

PowerPoint

Excel

Word

Job description

JPMorgan Chase & Co.'s Chase Travel division is seeking a Senior Training Specialist to design and deliver instructor-led solutions that support travel business objectives. You will apply adult learning principles, coach learners, and collaborate with multiple teams and subject matter experts to ensure effective training outcomes.

Responsibilities include facilitating training, managing new hires, administering knowledge checks, reporting on learner progress, and partnering with leadership to