Learning Senior Specialist, Chase Travel

JPMorgan Chase & Co.; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co.'s Chase Travel division is seeking a Senior Training Specialist to design and deliver instructor-led solutions that support travel business objectives. You will apply adult learning principles, coach learners, and collaborate with multiple teams and subject matter experts to ensure effective training outcomes.

Responsibilities include facilitating training, managing new hires, administering knowledge checks, reporting on learner progress, and partnering with leadership to

Qualifications

• Bachelors degree in learning and development or education-related field.
• 2+ years in learning and development or 5+ years equivalent work experience.
• Excellent verbal and written communication and facilitation skills.
• Strong self-management, prioritization, and meeting deadlines with minimal supervision.
• Understanding of adult learning methodologies.
• Project management experience managing multiple projects.

Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate fundamental training concepts, including facilitation, instruction, and classroom management
• Promote an active and engaged learning environment in the Training Department
• Collaborate across the organization to promote information so colleagues understand needs and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees; provide developmental feedback during training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are coached throughout training program
• Hold learners accountable for performance with documented coaching
• Develop relationships with internal teams to identify changes in workflow requiring new training
• Perform other duties as assigned within scope

Skills

Communication

Facilitation

Adult learning

Project management

Microsoft Office

Travel GDS

Public speaking

Collaboration

Education

Bachelors in L&D

Education field

2+ years L&D experience

Tools

SharePoint

PowerPoint

Excel

Word

Job description

Join a dynamic team at Chase Travel, where your passion for learning and development will help shape the future of travel professionals.

As a Senior Training Specialist within Chase Travel's Learning & Development Team, you will be responsible for facilitating instructor led training solutions which support Chase Travel business objectives. An understanding of adult learning principles, effective coaching skills, and the ability to adapt to a variety of learning styles while monitoring learner progress is needed to provide a consistent and successful training experience. This position requires good communication skills and highly effective collaboration with multiple teams and subject matter experts.

Job Responsibilities

• Demonstrate the ability to function independently and as part of a team with a positive attitude, strong work ethic, and commitment to excellence
• Demonstrate the necessary fundamental training concepts, including facilitation, instruction, and classroom management to ensure optimal learning
• Promote an active and engaged learning environment throughout the Training Department
• Work collaboratively across the organization to promote and provide information so that colleagues and contributors support objectives, understand needs, and take action
• Manage new hires according to company policies and procedures
• Coach and motivate employees to achieve optimal performance; provide developmental feedback to advisors during new hire and recurrent training
• Administer written and online knowledge checks and provide reports of participant performance
• Collaborate with leadership ensuring trainees are appropriately coached throughout their training program
• Hold learners accountable for performance expectations, with documented coaching to defined metrics
• Develop relationships with internal teams to identify changes in workflow or functions that may require new or revised training
• Perform other duties as assigned within the scope of responsibilities and requirements of the position

Required qualifications, capabilities, and skills

• Bachelor's degree in learning and development or education-related field plus 2+ years of experience working in learning and development, OR 5+ years of equivalent work experience required
• Excellent verbal and written communication and facilitation skills to maximize effectiveness of learning and knowledge transfer
• Demonstrated ability to effectively self-manage workload, prioritize tasks, and meet deadlines with minimal supervision.
• Understanding of and ability to apply adult learning methodologies
• Demonstrated project management skills with practical experience in managing multiple projects concurrently
• Exceptional interpersonal skills and training style including the ability to create a professional learning environment.
• Strong public speaking skills with the ability to engage learners throughout training and learning opportunities
• Extensive experience with Microsoft Suite applications (Word, Excel, PowerPoint, SharePoint)
• Working knowledge of appropriate technology, travel industry GDS is required (TravelPort+, Sabre)
• Ability to apply a sound understanding of business acumen and adult learning practices
• Flexibility for occasional travel, domestic and/ or international

Preferred qualifications, capabilities, and skills

• Experience in the travel and loyalty marketing industry a plus

Shift Patterns/Work Schedule:

Flexible/changes class to class, including occasional nights and weekends

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.