Senior Learning & Development Designer

Choice Home Warranty; Town of Florida (NY); On-site; USD 75,000 - 90,000; Full time

Job summary

Choice Home Warranty is seeking an experienced Senior Learning & Development Specialist who combines strong training facilitation skills with hands-on instructional design and content development experience. This is not a traditional trainer role focused primarily on delivering existing material.

We are looking for someone who can identify a learning or performance need, understand the business process behind it, partner with subject matter experts, design an effective learning solution,

Qualifications

• Minimum of 5 years of professional experience in Learning & Development, corporate training, instructional design, or a closely related field.
• Demonstrated experience independently designing and developing corporate training programs.
• Demonstrated experience facilitating instructor led training in a professional environment.
• Strong knowledge of instructional design and adult learning principles.
• Advanced PowerPoint skills with the ability to create professional, visually organized, and engaging training materials.
• Experience developing facilitator guides, job aids, assessments, exercises, scenarios, reference materials, and other learning resources.
• Strong written communication and content development skills.

Responsibilities

• Facilitate new hire training, ongoing training, refresher training, process updates, and employee development programs.
• Deliver engaging instructor led and virtual training to employees with varying levels of experience.
• Adjust facilitation methods based on the audience, subject matter, learning objectives, and employee needs.
• Create an interactive learning environment that encourages participation, practical application, critical thinking, and knowledge retention.
• Incorporate realistic scenarios, exercises, role playing activities, and knowledge checks into learning programs.
• Evaluate employee understanding throughout training and provide additional reinforcement when needed.
• Partner with Operations, Quality, leadership, and subject matter experts to identify performance gaps and determine whether training is the appropriate solution.
• Conduct training needs analysis to identify knowledge, skill, and behavioral gaps.
• Translate business processes, policies, procedures, system functionality, and operational requirements into structured and practical learning programs.
• Develop measurable learning objectives and select appropriate learning approaches based on the topic and audience.
• Design training that teaches employees how to apply knowledge, use judgment, solve problems, and handle realistic situations rather than simply memorize information.
• Recommend improvements to existing programs based on employee performance, Quality results, operational feedback, customer experience, and changes within the business.

Skills

Instructional design

Adult learning principles

Facilitation

Project management

Stakeholder collaboration

PowerPoint proficiency

Education

Bachelor's degree in Learning & Development or related field

Tools

PowerPoint

Job description

Choice Home Warranty is seeking an experienced Senior Learning & Development Specialist who combines strong training facilitation skills with hands-on instructional design and content development experience. This is not a traditional trainer role focused primarily on delivering existing material.

We are looking for someone who can identify a learning or performance need, understand the business process behind it, partner with subject matter experts, design an effective learning solution,