Senior Learning Design Specialist — Impactful, Scalable Training

Uber; Phoenix (AZ); On-site; USD 89,544,000 - 96,432,000; Full time

Benefits offered by this job

Bonus program

401(k) plan

Benefits

Job summary

Uber's Learning Team in Phoenix is seeking a skilled Learning Designer to craft engaging training materials and mentor frontline agents. This role requires fast thinking, clear communication, and the ability to design region-specific programs that scale across a global customer-support network.

You will translate complex needs into practical courses, collaborate with SMEs, and measure training impact in production, upholding clarity and adult learning principles under pressure.

Qualifications

• At least 3 years of experience in training and development.
• Professional experience designing learning materials and using instructional design frameworks.
• Strong communication, time management, teamwork, and prioritization skills.
• Previous facilitation experience in a professional or corporate environment.
• Experience in business, creative writing, and learning design.
• Relevant training certifications or equivalent professional credentials.
• High school diploma or equivalent professional experience.

Responsibilities

• Review training materials and design, providing high-quality feedback to ensure performance and scale are never separated.
• Mentor and train other specialists, helping them understand how to increase their impact as citizens of Uber.
• Analyze, design, and build moderate complexity learning experiences modified for the region, ensuring they are aligned to objectives and rooted in Adult Learning Principles.
• Solve messy, high-impact problems by translating complex learning needs into practical, simple, and elegant designs.
• Work with SMEs and cross-functional partners to identify learning needs and resolve blockers in a fast-changing environment.
• Own your work end-to-end, from the first design doc to measuring the success of training impact in production.
• Champion best practices in instructional design and clarity, even when time is tight and pressure is high.

Skills

3+ years training & development

Instructional design frameworks

Strong communication

Facilitation experience

Business writing & learning design

Training certifications

Education

High school diploma

Job description

Uber's Learning Team in Phoenix is seeking a skilled Learning Designer to craft engaging training materials and mentor frontline agents. This role requires fast thinking, clear communication, and the ability to design region-specific programs that scale across a global customer-support network.

You will translate complex needs into practical courses, collaborate with SMEs, and measure training impact in production, upholding clarity and adult learning principles under pressure.