Senior Leader, Returns & Reverse Logistics Operations

ALO; Southaven (MS); Sur place; USD 120 000 - 160 000; Plein temps

Résumé du poste

ALO is seeking a Senior Manager Reverse Logistics to design, launch, and stabilize the Memphis reverse logistics operation. The role reports to the Director of Reverse Logistics and partners with the contracted 3PL and cross-functional leaders to build scalable processes, staffing plans, and operating rhythms.

With up to 50% travel, you will translate strategy into executable priorities, monitor performance, resolve issues, and drive continuous improvement using Lean methods and data analysis to

Qualifications

• Lead the design, launch, and stabilization of the Memphis reverse logistics operation.
• Partner with cross-functional teams to establish the operating model, process flow, layout, staffing, and launch readiness.
• Serve as the primary operational liaison between ALO and the contracted 3PL, establishing priorities and accountability.
• Establish and manage performance measures for safety, quality, productivity, cost, inventory accuracy, cycle time, backlog, and service.
• Develop labor, capacity, and operating plans using forecasted returns, productivity expectations, seasonality, and business requirements.

Responsabilités

• Lead the design, launch, and stabilization of the Memphis reverse logistics operation.
• Partner with Reverse Logistics, 3PL Engineering, and cross-functional teams to establish the operating model, process flow, layout, equipment, systems, standard work, training, staffing, and launch readiness.
• Serve as the primary operational liaison between alo and the contracted 3PL; establish priorities, operating rhythms, decision paths, and accountability for execution.
• Establish and manage performance measures for safety, quality, productivity, cost, inventory accuracy, cycle time, backlog, and service; lead corrective actions and escalations.
• Develop labor, capacity, and operating plans using forecasted returns, productivity expectations, seasonality, and business requirements.
• Drive continuous improvement through data analysis, Lean methods, root-cause analysis, and structured problem solving to improve throughput, inventory recovery, quality, and cost.
• Partner with Technology, Engineering, Facilities, Inventory Control, Finance, Safety, Loss Prevention, and Supply Chain to implement scalable processes, systems, equipment, and automation.
• Identify operational risks, constraints, and performance gaps; recommend practical solutions and communicate priorities to alo and contracted 3PL leadership.

Description du poste

ALO is seeking a Senior Manager Reverse Logistics to design, launch, and stabilize the Memphis reverse logistics operation. The role reports to the Director of Reverse Logistics and partners with the contracted 3PL and cross-functional leaders to build scalable processes, staffing plans, and operating rhythms.

With up to 50% travel, you will translate strategy into executable priorities, monitor performance, resolve issues, and drive continuous improvement using Lean methods and data analysis to