Chief of Refurbishment & Reverse Logistics

Tive, Inc.; Boston (MA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Competitive equity

Hybrid work options

Autonomy and resources to build

Global team collaboration

Job summary

Tive, Inc. is seeking a Head of Reverse Logistics to own the full lifecycle of returns, refurbishment, and RMA processes for our Boston and Kosovo operations.

You will lead internal teams, manage external partners, and drive KPI-focused improvements across the network. You will partner with Sustaining Engineering, Sales, and Finance to optimize throughput, cost, and inventory while scaling the refurbishment network to meet demand.

Qualifications

• 10+ years in reverse logistics, refurbishment, repair, or manufacturing operations.
• 5+ years leading teams, including across multiple sites.
• Bachelor's degree in Engineering, Supply Chain, or related field required.
• Experience standing up and managing external repair/refurbishment partners.

Responsibilities

• Run the in-house refurbishment operations in Boston and Kosovo.
• Own throughput, yield, turnaround time, cost per unit, and inventory accuracy.
• Grow internal capacity and own capacity planning, including the Boston expansion.
• Lead the strategy for the future-state refurbishment network.
• Stand up external refurbishment partners and manage them as the customer.
• Define partner KPIs and SLAs and hold partners accountable through QBRs.
• Own repair quality, yield, and cost at partner sites.
• Own returns receiving and the returns consolidation model across our 3PL network.
• Own the company RMA process end to end, from policy to execution at the 3PLs.
• Chair the Material Review Board and own rework, work instructions, and SOPs.
• Partner with Sustaining Engineering on failure analysis and corrective action.
• Support NPI alpha and beta programs with rework capacity when required.
• Own recharging of aging inventory across the network.
• Own end-of-life disposal, from DG handling to certified recycling partners.
• Own refurbishment metrics and weekly reporting to the executive team.
• Lead, coach, and grow the refurbishment teams in Boston and Kosovo.

Skills

Reverse logistics

Team leadership

Operations management

Supply chain

Refurbishment

External partner management

MRB / nonconformance

RMA process

Failure analysis

Lithium battery handling

ERP systems (NetSuite)

WEEE / DG knowledge

Data-driven decision making

Communication

Education

Bachelor's degree in Engineering, Supply Chain, or related field

MBA or Master's degree preferred

Tools

NetSuite

Job description

Tive, Inc. is seeking a Head of Reverse Logistics to own the full lifecycle of returns, refurbishment, and RMA processes for our Boston and Kosovo operations.

You will lead internal teams, manage external partners, and drive KPI-focused improvements across the network. You will partner with Sustaining Engineering, Sales, and Finance to optimize throughput, cost, and inventory while scaling the refurbishment network to meet demand.