Senior Lead Vendor Management

Synechron; Charlotte (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Global offices

Paid time off

Maternity & paternity leave

Insurance package

Retirement plans

Udemy for Business

Job summary

Synechron, a global consulting firm, seeks a Senior Lead Vendor Management to oversee vendor relationships, governance, and cost management in Charlotte, NC. The role emphasizes cross-functional collaboration, program governance, and strategic optimization to deliver value for internal clients and vendors.

The ideal candidate has 5+ years in IT/vendor management, strong analytical and communication skills, and a track record of delivering operational improvements in complex environments.

Qualifications

• 5+ years of IT experience supporting Business Services or equivalent.
• 5+ years of vendor management experience with proven ability to build and optimize vendor relationships.
• 5+ years driving process improvement initiatives and implementing operational enhancements.
• 5+ years of experience preparing and presenting status reports for leadership and stakeholders.

Responsibilities

• Lead and manage strategic vendor relationships to ensure service quality and alignment with objectives.
• Develop, maintain, and optimize vendor governance processes, metrics, and SLAs.
• Partner with internal stakeholders and vendors to resolve issues and drive continuous improvement.
• Identify inefficiencies and implement scalable process improvements to boost productivity and service delivery.
• Prepare executive status reports, dashboards, and performance updates for leadership.

Skills

Vendor management

Stakeholder comms

Process improvement

Budgeting & forecasting

Data analysis

Executive reporting

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

We are seeking a highly experienced Senior Lead Vendor Management professional to oversee strategic vendor relationships, drive operational excellence, and support business objectives through effective vendor governance. The ideal candidate will have extensive experience in vendor management, process improvement, stakeholder communication, financial planning, and cross-functional collaboration. This role requires a detail-oriented and adaptable professional capable of managing multiple priorities while maintaining strong relationships with internal clients and external vendors.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

• Lead and manage strategic vendor relationships to ensure service quality, performance, and alignment with business objectives.
• Develop, maintain, and optimize vendor governance processes, performance metrics, and service-level agreements (SLAs).
• Partner with internal stakeholders and vendors to resolve issues, mitigate risks, and drive continuous improvement initiatives.
• Identify operational inefficiencies and implement scalable process improvements to enhance productivity and service delivery.
• Prepare and deliver executive-level status reports, dashboards, and performance updates for leadership and key stakeholders.
• Support budgeting, financial planning, forecasting, and vendor cost management activities.
• Analyze vendor performance trends and recommend strategic improvements to maximize value and operational effectiveness.
• Collaborate with business, technology, procurement, legal, and finance teams to support vendor-related initiatives.
• Ensure compliance with organizational policies, contractual obligations, and regulatory requirements.
• Effectively manage high-priority requests and challenging stakeholder situations while maintaining strong professional relationships.

Requirements:

• 5+ years of Information Technology experience supporting Business Services or an equivalent combination of work experience, training, military experience, or education.
• 5+ years of vendor management experience with a proven ability to build, maintain, and optimize vendor relationships.
• 5+ years of experience driving process improvement initiatives and implementing operational enhancements.
• 5+ years of experience preparing and presenting status reports for leadership and stakeholders.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and ability to manage multiple priorities effectively.

Preferred, but not required:

• Previous experience within the financial services or banking industry.
• Consulting experience in a client-facing environment.
• Experience supporting internal Wells Fargo clients and vendor organizations.
• Financial planning, budgeting, and annual forecasting experience.
• Knowledge of vendor governance frameworks, contract management, and performance tracking.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 22 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.