Business Services Operations & Vendor Management Specialist

Synechron; Charlotte (NC); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Global offices

Paid leave

Parental leave

Insurance plan

Retirement plan

Udemy access

Training opportunities

Job summary

Synechron in Charlotte, NC is seeking a highly motivated Business Services Operations & Vendor Management Specialist to optimize vendor relationships, drive operational efficiencies, and provide executive-level status reporting. The role emphasizes contract lifecycle leadership, cross-functional collaboration, and data-driven decision making.

You will act as a trusted advisor to senior leadership, manage risk, oversee bid projects, and mentor less experienced staff while supporting a global

Qualifications

• 5+ years of Information Technology in support of Business Services experience.
• 5+ years of vendor management experience.
• 5+ years of process improvement experience.
• 5+ years of status reporting experience.

Responsibilities

• Act as a Vendor Management advisor to leadership to drive vendor initiatives throughout the contract life cycle, and develop and implement key delivery status updates to main stakeholders and senior management.
• Lead strategy and resolution of highly complex and unique challenges related to vendor management that require solid analytical skills, extensive knowledge of vendor/contract life cycle, and understanding of business, delivering longer term and large-scale solutions.
• Provide vision, direction, and expertise to senior leadership for implementing innovative and significant vendor solutions that are large scale and cross organizational
• Oversee planning and execution of bid projects, aligning a broad group of stakeholders that are involved in various vendor agreements, managing expectations and communicating progress clearly manage timelines, budgets, forecasting, resources, and reporting
• Proactively identify risks (e.g. resources shortages or contract structure failures) & develop mitigation strategies and resolve issues swiftly
• Lead team meetings to facilitate decision making and support implementation of recommendations and plans
• Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
• Provide direction to a cross functional team using vendor/sourcing expertise
• Influence, guide and lead less experienced staff within the group.

Skills

Vendor management

Process improvement

Status reporting

Information Technology experience

Job description

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 17,000+, and has 58 offices in 22 countries within key global markets.

We are seeking a highly motivated and detail-oriented Business Services Operations & Vendor Management Specialist to support business operations through effective vendor management, process optimization, and stakeholder reporting. The ideal candidate will have a strong background in managing vendor relationships, driving operational efficiencies, and providing executive-level status reporting to support strategic business objectives.

This role requires excellent analytical, communication, and organizational skills, with the ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $90k - $100k/year & benefits (see below).

The Role

Responsibilities:

Act as a Vendor Management advisor to leadership to drive vendor initiatives throughout the contract life cycle, and develop and implement key delivery status updates to main stakeholders and senior management.

Lead the strategy and resolution of highly complex and unique challenges related to vendor management that require solid analytical skills, extensive knowledge of vendor/contract life cycle, and understanding of business, delivering longer term and large-scale solutions

Provide vision, direction, and expertise to senior leadership for implementing innovative and significant vendor solutions that are large scale and cross organizational

Oversee planning and execution of bid projects, aligning a broad group of stakeholders that are involved in various vendor agreements, managing expectations and communicating progress clearly manage timelines, budgets, forecasting, resources, and reporting

Proactively identify risks (e.g. resources shortages or contract structure failures) & develop mitigation strategies and resolve issues swiftly

Lead team meetings to facilitate decision making and support implementation of recommendations and plans

Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership

Provide direction to a cross functional team using vendor/sourcing expertise

Influence, guide and lead less experienced staff within the group.

Required Skills:

5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through one or a combination of the following work experience, training, military experience, education

5+ years of vendor management – Proven ability to build, maintain, and optimize vendor relationships to support business objectives.

5+ years of process improvement – Demonstrated success in identifying inefficiencies and implementing scalable solutions that enhance operational performance.

5+ years of status reporting – Skilled in delivering clear, concise, and actionable updates to stakeholders at all levels, ensuring transparency and alignment.

Preferred, but not required:

Previous financial industry and/or consulting experience

We offer:

A highly competitive compensation and benefits package.

A multinational organization with 58 offices in 22 countries and the possibility to work abroad.

10 days of paid annual leave (plus sick leave and national holidays).

Maternity & paternity leave plans.

A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).

Retirement savings plans.

A higher education certification policy.

Commuter benefits (varies by region).

Extensive training opportunities, focused on skills, substantive knowledge, and personal development.

On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.

Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.

Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.

A flat and approachable organization.

A truly diverse, fun-loving, and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.