Senior Lead Tour Guide

Ruchman and Associates, Inc; Washington (District of Columbia); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a Senior Lead Tour Guide to enhance the visitor experience at a U.S. Government agency. This dynamic role involves conducting engaging tours, supervising staff, and ensuring exceptional service delivery. The ideal candidate will possess strong public speaking skills and a passion for American history, antiques, and artifacts. As a key member of the team, you'll oversee operations, analyze feedback, and adapt to changing conditions while working closely with a diverse public. Join this exciting opportunity to make a lasting impact on visitors' experiences!

Qualifications

• 4+ years of experience in customer service and public tour services.
• Experience supervising staff and managing complex schedules.
• Strong public speaking skills for large groups.

Responsibilities

• Oversee tour operations and supervise daily tours.
• Analyze public feedback and tour data for improvements.
• Conduct tours and provide exceptional customer service.

Skills

Customer Service

Public Speaking

Interpersonal Skills

Basic Computer Skills

Dependability

Education

CPR Certification

Tools

MS Word

MS Excel

Job description

Ruchman is seeking a Senior Lead Tour Guide (Supervisor) to support the Bureau of Engraving and Printing (BEP). The ideal candidate will serve as a Host/Hostess, conducting tours for a U.S. Government agency. Essential qualities include being well-groomed, articulate, dependable, possessing strong interpersonal skills, and delivering exceptional customer service. The role requires basic computer skills for research and information provision, along with a general understanding of American history, antiques, and artifacts.

The Senior Lead Tour Guide (SLTG) will oversee tour operations, report to the project manager, supervise and schedule daily tours, analyze public feedback and tour data, and handle additional responsibilities as assigned.

Applicants must have public speaking experience and be able to obtain a government clearance. Flexibility in work schedule is required. U.S. Citizenship is mandatory.

Qualifications:

1. At least four (4) years of customer service experience with increasing responsibility in public tour services or visitor centers.
2. Experience supervising staff.
3. Experience managing staff schedules and complex scheduling.
4. Public speaking experience presenting to large groups (over 30 people), making high-level concepts accessible to diverse ages.
5. Computer proficiency in MS Word and MS Excel for at least one (1) year.
6. Current CPR certification from a recognized program (American Red Cross or American Heart Association).
7. Enjoyment of working with the public.
8. Willingness and ability to work in all tour areas (indoor and outdoor).
9. Promptness and dependability.
10. Open availability, including flexible hours.
11. Strong team player with flexibility and initiative.
12. Ability to work with a diverse staff and public in fast-paced, changing conditions.
13. Ability and willingness to stand for long periods.
14. Comfort with public speaking in front of large groups.