Technical Software Support Lead

Quest Oracle Community; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 195,000; Full time

Benefits offered by this job

401(k) and pension

Health, dental, vision benefits

Paid time off

Parental and caregiver leave

Life & accidental insurance

Discretionary bonus program

Job summary

Northern Trust in Chicago is seeking a Technical Software Support Lead to oversee 2nd/3rd line production support for Asset Management front-office applications. You will coordinate with global teams, guide incident responses, and ensure delivery of reliable, compliant technology services.

The role requires leadership, strong communication, and deep knowledge of trading applications, Oracle SQL, and cloud technologies. Occasional after-hours support is required.

Qualifications

• Leadership experience in a technology role within a financial institution.
• Seven to ten years of experience in a technical role within the financial services industry.
• Strong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment.
• Collaborative team member capable of leading within a global support organization and cross-training colleagues.
• Experience with incident management, ticket workflows, and escalation procedures.
• Ability to work with Development, Infrastructure, and vendor software support teams.
• Experience providing technical support to portfolio managers and traders.
• Advanced knowledge of Oracle, SQL and PL/SQL.
• Working knowledge of Microsoft SQL Server, Python, .NET, Java, Unix/Linux, and cloud platforms.

Responsibilities

• Provide L2/L3 technical support for Asset Management front-office applications.
• Monitor production workflows and resolve production incidents.
• Coordinate with global teams and manage support tickets.
• Perform root-cause analysis and implement code fixes when needed.
• Engage with business teams to align demands with IT controls.
• Participate in after-hours/on-call coverage for critical incidents.
• Improve supportability through process improvements and documentation.

Skills

Leadership

Incident management

SQL

Python

Unix/Linux

.NET

Java

Azure

Cloud technologies

Agile

Communication

Tools

Oracle SQL

Job description

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world's most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Technical Software Support Lead - Chicago

ISS NTAM Service Delivery organization is looking for a Technical Software Support Lead in US region. Responsible for day-to-day production support for multiple Asset Management Front Office and trade routing applications. ISS NTAM Production Service Delivery organization is responsible for 24x7 production support across globe (APAC, EMEA and NA).

ROLE:

The Lead, Software Engineer, is responsible for providing technical support for Asset Management applications, including order management, trade routing, and other top 100 applications. This role supports NTAM business, operations partners, and clients while coordinating with upstream and downstream application teams.

The ideal candidate is a self-starter with strong organizational, leadership, and communication skills, along with a deep understanding of financial services technology, particularly trading applications. Occasional evening or weekend support may be required.

PRINCIPAL RESPONSIBILITIES:

• Provide technical support under the direction of the Support Manager.
• Provide L2/L3 support, monitor production workflows, and apply expert knowledge of supported application designs.
• Review, analyze, and resolve technical production issues, including job failures, and apply code fixes when needed.
• Partner with business teams to analyze and resolve inquiries while ensuring compliance with established business and IT controls.
• Build and maintain professional relationships with IT and business stakeholders while delivering effective support.
• Coordinate with global support and other teams, open support tickets, perform root-cause analysis, and help resolve production issues efficiently.
• Participate in after-hours and weekend on-call coverage for high-priority and critical production incidents.
• Improve application supportability through continuous service improvement initiatives.
• Develop knowledge of NT systems and products using available reference materials and support procedures.
• Represent IT professionally and demonstrate customer service values aligned with NT's A Approach.
• Consistently adhere to corporate standards.

SKILLS / EXPERIENCE:

• Leadership experience in a technology role within a financial institution is required.
• Seven to ten years of experience in a technical role within the financial services industry is required.
• Strong communication, interpersonal, and technical skills, with the ability to manage multiple priorities in a fast-paced environment. Must be able to explain technical issues clearly and translate business needs for technology teams and vice versa.
• Collaborative team member capable of leading within a global support organization, cross-training colleagues, and supporting multiple critical Asset Management front-office applications.
• Experience with incident management, ticket workflows, and escalation procedures.
• Strong analytical and logical problem-solving skills to identify root causes and resolve production incidents.
• Ability to work closely with Development, Infrastructure, and vendor software support teams.
• Commitment to Agile principles and practices.
• Experience providing technical support to portfolio managers and traders.
• Advanced knowledge of Oracle, including SQL and PL/SQL.
• Advanced knowledge of Unix/Linux commands and scripting.
• Working knowledge of Microsoft SQL Server.
• Working knowledge of Python.
• Working knowledge of Microsoft Azure Platform as a Service.
• Working knowledge of cloud technologies.
• Knowledge of JSON is preferred.
• Knowledge of .NET.
• Knowledge of Java.

Salary Range:

$114,500 - 194,700 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail] , or alternatively you can discuss your individual requirements with the recruiter you are working with.