Senior Launch Program Leader: Market Moments Orchestrator

ServiceNow

Boston (MA)

On-site

USD 149,000 - 233,000

Full time

3 days ago
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Benefits offered by this job

Health plans
401(k) plan with company match
Employee stock purchase plan (ESPP)
Flexible time away plan
Family leave programs

Job summary

ServiceNow is seeking a Senior Manager, Launch Program Management in Boston to orchestrate complex product launches and market activations across Marketing, Product, Brand, Communications, and Sales enablement. You will lead cross-functional teams to deliver high-impact launch moments with speed and precision.

You thrive in fast-moving environments, owning planning, execution, and continuous improvement. This role emphasizes collaboration, executive visibility, and delivering cohesive launch

Qualifications

  • 10+ years of experience leading complex marketing, product launch, PMO, or business operations initiatives within enterprise tech.
  • Experience delivering high-visibility launches with executive leadership and cross-functional teams.

Responsibilities

  • Lead End-to-End Launch Program Leadership across multiple workstreams and executives.
  • Coordinate cross-functional teams to align product readiness, marketing activation, and field preparation.
  • Develop executive-ready status reports, dashboards, and launch scorecards.
  • Mentor teams to anticipate risks, blockers, and opportunities for rapid resolution.
  • Drive double-loop improvements using AI tools to optimize launch processes.

Skills

Executive leadership
Launch program leadership
Cross-functional collaboration
Strategic thinking
Risk management

Tools

Microsoft Loop
PowerPoint
Excel
Workfront
Asana
Monday.com
Smartsheet
Wrike

Job description

ServiceNow is seeking a Senior Manager, Launch Program Management in Boston to orchestrate complex product launches and market activations across Marketing, Product, Brand, Communications, and Sales enablement. You will lead cross-functional teams to deliver high-impact launch moments with speed and precision.

You thrive in fast-moving environments, owning planning, execution, and continuous improvement. This role emphasizes collaboration, executive visibility, and delivering cohesive launch

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