Senior Large-Loss Property Claims Specialist

Liberty Mutual Insurance; Boise (ID); On-site; USD 65,000 - 90,000; Full time

Job summary

Liberty Mutual Insurance in Boise, ID is seeking a Contents Specialist to manage high-exposure Property Contents Claims under limited supervision. You will inspect, compile, and value inventories of damaged or lost contents and provide policyholders with exceptional service, explaining coverages and settlement options clearly.

You may assist Claims Representatives with in-person inspections and act as a technical resource for other Contents Specialists.

Qualifications

• Strong written and oral communications required.
• Good interpersonal, analytical and negotiation skills.
• Effective negotiation skills.
• Customer service experience preferred.
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Experience in interior design, electronics, appliances, antique-collectibles, clothing and furniture retail preferred.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor’s degree or equivalent experience.
• Ability to obtain proper licensing as required.
• Completion of advanced property training.

Responsibilities

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on-site inventory inspection and scope of damages and communicates such to policyholders and vendors.
• Provides quality customer service and explains coverage, limitations, and settlement clearly.
• Oversees coordination of contents vendors, including third-party contractors, emergency repair teams, and cleaning services; negotiates scopes and estimates, monitors performance, and ensures compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact.
• Keeps current on personal-property standards, market trends, and products through continuing education, seminars, and industry publications.

Skills

Strong written and oral communications

Interpersonal skills

Negotiation skills

Customer service experience

Knowledge of homeowner coverages

Workload management

Property training/education

Education

Bachelor's degree or equivalent experience

Job description

Liberty Mutual Insurance in Boise, ID is seeking a Contents Specialist to manage high-exposure Property Contents Claims under limited supervision. You will inspect, compile, and value inventories of damaged or lost contents and provide policyholders with exceptional service, explaining coverages and settlement options clearly.

You may assist Claims Representatives with in-person inspections and act as a technical resource for other Contents Specialists.