Senior Contents Claims Resolution for Personal Property

Liberty Mutual Insurance; Albuquerque (NM); On-site; USD 52,000 - 75,000; Full time

Job summary

Liberty Mutual Insurance in Albuquerque, NM is seeking a Contents Claims Specialist to manage high-exposure property contents claims under limited supervision. You will inspect inventories, assess damages, and communicate settlements to policyholders and vendors.

This role requires strong communication, negotiation and customer service skills, plus the ability to independently handle a workload while staying current on personal-property standards through ongoing education.

Qualifications

• Strong written and oral communications skills required.
• Good interpersonal, analytical and negotiation skills required
• Effective negotiation skills.
• Customer service experience preferred
• Knowledge of coverages provided within various homeowner policies.
• Ability to effectively and independently manage workload while exhibiting good judgment.
• Experience in interior design, electronics, appliances, antique‑collectibles, clothing and furniture retail preferred.
• Ability to obtain proper licensing as required.
• Completion of advanced property training.

Responsibilities

• Handles a majority of large loss claims assigned under little supervision.
• Investigates, determines coverage of loss, and adjusts all elements of Property Loss claims of high severity.
• Performs full on-site inventory inspection and scope of damages and communicates such to both policyholders and vendors.
• Provides insured with policy information to include coverage, limitations, and able to explain settlement effectively.
• Oversees coordination of contents vendors, some which are third‑party — including contractors, emergency repair teams, and cleaning services, negotiates service scopes and estimates, monitors performance, and ensure compliance with contract terms and safety standards.
• May be asked to perform field assist on files handled by other property departments with in-person inspection and/or policyholder contact when needed.
• Takes initiative to stay current on personal‑property standards, market trends, and products through continuing education, seminars, and industry publications.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Customer service

Understanding homeowner coverages

Independent workload management

Education

Bachelor’s degree or equivalent experience

Job description

Liberty Mutual Insurance in Albuquerque, NM is seeking a Contents Claims Specialist to manage high-exposure property contents claims under limited supervision. You will inspect inventories, assess damages, and communicate settlements to policyholders and vendors.

This role requires strong communication, negotiation and customer service skills, plus the ability to independently handle a workload while staying current on personal-property standards through ongoing education.