Senior L3 TechOps: Enterprise App & POS Support

Capgemini; Seattle (WA); On-site; USD 98,026,000 - 153,156,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement benefits

Job summary

Capgemini in Seattle seeks an Application Support Engineer to deliver high‑level operational support for enterprise apps, retail platforms, and payment systems. You’ll investigate complex issues, perform root cause analysis, and drive permanent improvements to ensure reliability.

You’ll collaborate with application, infrastructure, network, and development teams, support POS environments, troubleshoot peripherals, and use PowerShell and ITSM tools like ServiceNow to resolve incidents at L3 level.

Qualifications

• Hands-on experience supporting retail store environments and troubleshooting POS infrastructure at the L3 level.
• Strong troubleshooting and root cause analysis skills.
• Experience with ITSM platforms and incident management.

Responsibilities

• Investigate and resolve complex technical issues escalated from support teams.
• Perform root cause analysis and drive permanent corrective actions.
• Improve overall platform reliability and availability.
• Collaborate with application, infrastructure, network, and development teams.

Skills

PowerShell scripting

Windows OS internals

ServiceNow ITSM

POS systems

Retail payment systems

Printer/Scanner troubleshooting

Job description

Capgemini in Seattle seeks an Application Support Engineer to deliver high‑level operational support for enterprise apps, retail platforms, and payment systems. You’ll investigate complex issues, perform root cause analysis, and drive permanent improvements to ensure reliability.

You’ll collaborate with application, infrastructure, network, and development teams, support POS environments, troubleshoot peripherals, and use PowerShell and ITSM tools like ServiceNow to resolve incidents at L3 level.