L3 TechOps

Capgemini; Seattle (WA); On-site; USD 98,026,000 - 153,156,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement benefits

Job summary

Capgemini in Seattle seeks an Application Support Engineer to deliver high‑level operational support for enterprise apps, retail platforms, and payment systems. You’ll investigate complex issues, perform root cause analysis, and drive permanent improvements to ensure reliability.

You’ll collaborate with application, infrastructure, network, and development teams, support POS environments, troubleshoot peripherals, and use PowerShell and ITSM tools like ServiceNow to resolve incidents at L3 level.

Qualifications

• Hands-on experience supporting retail store environments and troubleshooting POS infrastructure at the L3 level.
• Strong troubleshooting and root cause analysis skills.
• Experience with ITSM platforms and incident management.

Responsibilities

• Investigate and resolve complex technical issues escalated from support teams.
• Perform root cause analysis and drive permanent corrective actions.
• Improve overall platform reliability and availability.
• Collaborate with application, infrastructure, network, and development teams.

Skills

PowerShell scripting

Windows OS internals

ServiceNow ITSM

POS systems

Retail payment systems

Printer/Scanner troubleshooting

Job description

Application Support Engineer serves as the highest level of operational support for enterprise applications, retail technology platforms, and payment systems.

This role is responsible for investigating and resolving complex technical issues escalated from support teams, performing root cause analysis, driving permanent corrective actions, and improving overall platform reliability.

The engineer acts as a technical subject matter expert (SME), partnering with application, infrastructure, network, and development teams to ensure the stability, availability, and performance of business-critical services.

This role is responsible for investigating and resolving complex technical issues escalated from support teams, performing root cause analysis, driving permanent corrective actions, and improving overall platform reliability.

The engineer acts as a technical subject matter expert (SME), partnering with application, infrastructure, network, and development teams to ensure the stability, availability, and performance of business‑critical services.

The key tech skills we're looking for are:

Point of Sale (POS) systems and Retail Payment Systems

Support and troubleshooting of peripherals such as printers, scanners, and cash drawers

PowerShell scripting

Strong understanding of Windows OS internals (storage/HDDs, RAID, memory, performance troubleshooting)

ServiceNow or a similar ITSM platform

Candidates with hands‑on experience supporting retail store environments and troubleshooting POS infrastructure at the L3 level would be highly preferred.

The pay range that the employer in good faith reasonably expects to pay for this position is $34.21/hour - $53.45/hour.

Our benefits include

• medical
• dental
• vision
• retirement benefits

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non‑public information.

In addition, job duties require access to secure and protected client information technology systems and related data security obligations.