Retail Payment Systems Analyst - PED & IT Support

Capgemini; Seattle (WA); On-site; USD 44,000 - 106,000; Full time

Job summary

Capgemini is seeking a technically skilled support engineer in Seattle to maintain and optimize core retail payment systems. You will collaborate with business and technology teams to translate requirements into reliable technical solutions, ensuring minimal downtime and high service quality.

You will work in an Agile environment, document troubleshooting steps, and support PED rollout initiatives across retail environments while building strong relationships with store partners and stakeholders.

Qualifications

• 5+ years of solid experience in technical support, helpdesk operations, retail technology support, or related environments.
• Experience working in Agile projects.
• Capable of conceptualizing latest technology landscape requirements and driving technical solutions.
• Strong understanding of various technology components and their capabilities.
• Knowledgeable in software distribution, deployment, and support processes.
• Experience performing general network troubleshooting and connectivity issue resolution.
• Hands-on experience with ServiceNow, Jira, Meraki, and Splunk.
• Experience with remote management tools and supporting geographically distributed users and systems.

Responsibilities

• Navigate stakeholder expectations while ensuring alignment on technical deliverables.
• Partner with business and technology teams to understand requirements and translate them into technical solutions.
• Provide support for PED (Pin Entry Device) rollout initiatives across retail environments.
• Document, maintain, and share detailed resolution steps and technical troubleshooting procedures.
• Ensure operational stability and minimal downtime of core retail payment systems on a daily basis.
• Demonstrate empathy towards store partners and proactively identify opportunities to improve support experiences.
• Establish cross-functional, collaborative relationships with business, technology, and store partners.
• Communicate complex ideas and technical concepts effectively to diverse audiences.

Skills

Technical support

Helpdesk operations

Retail technology support

Agile projects

Solution design

Cross-functional collaboration

Incident management

ServiceNow

Jira

Meraki

Splunk

Remote management

Network troubleshooting

Tools

ServiceNow

Jira

Meraki

Splunk

Job description

Capgemini is seeking a technically skilled support engineer in Seattle to maintain and optimize core retail payment systems. You will collaborate with business and technology teams to translate requirements into reliable technical solutions, ensuring minimal downtime and high service quality.

You will work in an Agile environment, document troubleshooting steps, and support PED rollout initiatives across retail environments while building strong relationships with store partners and stakeholders.