Senior L3 Production Support Engineer

Envision Technology Solutions; Addison (TX); Presencial; USD 110.000 - 140.000; Jornada completa

Descripción de la vacante

Envision Technology Solutions in Addison, Texas seeks an experienced L3 production support professional to manage critical applications and middleware. The role requires strong incident management, root-cause analysis, and collaboration across cross-functional teams to prevent recurrence.

You will monitor systems, analyze logs with Splunk or Dynatrace, and support deployments, upgrades, and patching to ensure reliable production services.

Formación

• Senior-level experience in application support and development.
• Proven ability to troubleshoot complex production issues and implement permanent fixes.
• Experience analyzing logs and monitoring data with industry tools.

Responsabilidades

• Provide L3 production support for critical applications and middleware.
• Troubleshoot complex production incidents and perform root cause analysis.
• Analyze logs and metrics using Splunk, Dynatrace, or similar tools.
• Support deployments, releases, patching, failover, and post-release validation.
• Collaborate with development, infrastructure, database, and network teams.
• Support Linux/Unix and Windows environments and resolve connectivity issues.

Conocimientos

L3 support

Production issue analysis

Root cause analysis

Log analysis

Monitoring tools

Linux/Unix

On-call support

Herramientas

Splunk

Dynatrace

Descripción del empleo

Envision Technology Solutions in Addison, Texas seeks an experienced L3 production support professional to manage critical applications and middleware. The role requires strong incident management, root-cause analysis, and collaboration across cross-functional teams to prevent recurrence.

You will monitor systems, analyze logs with Splunk or Dynatrace, and support deployments, upgrades, and patching to ensure reliable production services.