Senior L3 Automation & Cloud Support Engineer

SmartRecruiters, Inc.; Englewood Cliffs (NJ); On-site; USD 130,000 - 165,000; Full time

Job summary

Versant Media is seeking an L3 Automation and Cloud Specialist Support Engineer to join its Operational & Technology organization. This role blends hands-on L3 support with DevOps for media systems, cloud platforms, automation tools, and workflows powering production and content operations.

The ideal candidate thrives in a fast-paced environment, takes ownership of complex incidents, and uses automation and solid engineering practices to improve reliability and supportability.

Qualifications

• 3+ years of experience in systems engineering, DevOps, platform support, media technology, or advanced technical support.
• Proficiency in Python and working knowledge of YAML, JSON, XML, and PHP; able to read, troubleshoot, and develop scripts and integrations.
• Strong systems administration and troubleshooting skills across Linux/Unix, macOS, and Windows.
• Hands-on automation and configuration-management experience with Terraform, Ansible, Jamf, Munki, and Chocolatey.
• In-depth knowledge of cloud architecture and solutioning, including AWS, S3 storage classes and lifecycle strategy, cloud/hybrid storage, IAM, networking, observability, Amazon Bedrock, and AWS Elemental MediaConvert.
• Experience supporting MAM/PAM or media workflow platforms; familiarity with Avid Interplay, Fonn Mimir, and Avid MediaCentral UX strongly preferred.
• Strong communication skills and a collaborative mindset; able to prioritize competing needs and work calmly during high-impact incidents.

Responsibilities

• Provide advanced L3 support for mission-critical media, cloud, automation, storage, and enterprise systems; coordinate escalations with L3 engineering, vendors, and platform owners.
• Troubleshoot complex service, integration, permissions, networking, storage, and performance issues across Linux/Unix, macOS, and Windows environments.
• Support MAM/PAM and newsroom/media systems, including Avid Interplay, Fonn Mimir, and Avid MediaCentral UX.
• Build and maintain repeatable automation for provisioning, configuration, patching, software deployment, monitoring, and operational workflows.
• Develop and troubleshoot scripts, integrations, and infrastructure configurations using Python, YAML, JSON, XML, PHP, Terraform, and Ansible.
• Partner with cloud, security, storage, networking, application, and production teams to design resilient solutions for media workflows.
• Participate in incident response, root-cause analysis, change management, and technical documentation; identify and implement preventive improvements.
• Create clear runbooks and communicate technical status, risk, impact, and next steps to technical and non-technical stakeholders.
• Provide onsite weekend and off-hours coverage for planned maintenance and time-sensitive production needs.

Skills

Python

YAML

JSON

XML

PHP

Linux

Windows

Terraform

Ansible

Jamf

Munki

Chocolatey

AWS

S3

Bedrock

MediaConvert

Tools

Git

CI/CD

Monitoring tools

Containers

Virtualization

Job description

Versant Media is seeking an L3 Automation and Cloud Specialist Support Engineer to join its Operational & Technology organization. This role blends hands-on L3 support with DevOps for media systems, cloud platforms, automation tools, and workflows powering production and content operations.

The ideal candidate thrives in a fast-paced environment, takes ownership of complex incidents, and uses automation and solid engineering practices to improve reliability and supportability.