Senior L2 Tech Support & Release Lead

Piramal Swasthya; United States; Remote; USD 65,000 - 95,000; Full time

Job summary

Piramal Swasthya is seeking an experienced L2 Support engineer to diagnose and resolve issues across Android apps, APIs, and network calls. You will support deployments, maintain runbooks, and provide user training, ensuring SLAs are met and issues are escalated to development when needed.

The role requires strong analytical skills, ability to work with QA and infrastructure teams, and experience with logging, crash analytics, and CI/CD related to mobile health applications.

Qualifications

• Strong understanding of Android apps, APIs, and network calls (REST/JSON).
• Ability to analyze logs, crashes, and errors to identify root causes.
• Experience in handling L2 support tickets and escalating to dev teams as needed.
• Basic knowledge of deployment workflows (builds, patches, releases).
• Good communication skills for coordination with internal teams, vendors, and clients.
• Ability to work independently and within a team.

Responsibilities

• Own and resolve L2 support tickets end to end with diagnostic details.
• Diagnose issues across network calls, APIs, app performance, and device/OS behavior.
• Support deployments, builds, patches, and upgrades across dev, staging, and production environments.
• Track deployment status, open issues, and resolutions to stakeholders.
• Work closely with QA and development during releases and production rollouts.
• Maintain deployment runbooks and troubleshooting docs updated after every release.
• Deliver basic application training and refresher sessions for field users.

Skills

Android apps

APIs

REST/JSON

Log analysis

L2 support

Deployment workflows

SQL basics

Communication skills

Tools

Postman

Firebase Crashlytics

Android Studio logs

JIRA

Job description

Piramal Swasthya is seeking an experienced L2 Support engineer to diagnose and resolve issues across Android apps, APIs, and network calls. You will support deployments, maintain runbooks, and provide user training, ensuring SLAs are met and issues are escalated to development when needed.

The role requires strong analytical skills, ability to work with QA and infrastructure teams, and experience with logging, crash analytics, and CI/CD related to mobile health applications.