Senior L2 NOC Infrastructure Engineer – Incident & Automation

HTC Global Services; Troy (MI); On-site; USD 90,000 - 130,000; Full time

Job summary

HTC Global Services is seeking a Senior L2 NOC Infrastructure Engineer to own complex incidents in a 24x7 NOC. The role emphasizes advanced troubleshooting, monitoring, and SOP maintenance, with guidance to junior engineers and opportunities to improve automation and monitoring.

Healthcare infrastructure exposure, HL7 interfaces, and collaboration with clients are integral. You will coordinate with cross-functional teams and participate in Major Incident Management when needed.

Responsibilities

• Troubleshoot across network, server, and application environments.
• Own complex, high-priority incidents escalated from L1/L2.
• Review incident tickets and ensure technical quality and SLAs.

Job description

HTC Global Services is seeking a Senior L2 NOC Infrastructure Engineer to own complex incidents in a 24x7 NOC. The role emphasizes advanced troubleshooting, monitoring, and SOP maintenance, with guidance to junior engineers and opportunities to improve automation and monitoring.

Healthcare infrastructure exposure, HL7 interfaces, and collaboration with clients are integral. You will coordinate with cross-functional teams and participate in Major Incident Management when needed.