AI-Driven CX Learning & Development Lead

Benchling, Inc.; San Francisco (CA); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Benchling, Inc. is seeking a Learning & Development Manager to own CX learning and partner education. You will build self-serve courses, manage the LMS, and ensure scalable content delivery across three personas: internal, customers, and partners.

A strong focus on AI-assisted content creation and a high-quality learner experience is essential. You will collaborate with Knowledge & Digital Experience teams, influence roadmaps, and deliver impactful learning that ties to product adoption and

Qualifications

• 3+ years in learning & development or enablement within B2B SaaS or Life Science SaaS.
• Experience designing end-to-end curriculum with learning paths and assessments.
• Experience with software product use and administration content.

Responsibilities

• Author courses and assessments for Benchling platform usage.
• Design LMS architecture for internal, customer, and partner audiences.
• Leverage feedback and product roadmap to improve content.
• Develop onboarding and continuous learning programs for CX roles.
• Deliver learning content in-app and via help docs.
• Own Docebo as a product, roadmap and admin.

Skills

L&D management

Curriculum design

Docebo LMS

Articulate Rise 360

AI in content production

Learning analytics

Project management

Public speaking

Stakeholder collaboration

Education

Bachelor's degree in Life Sciences or related field

Tools

Docebo

Skillable

Questionmark

Job description

Benchling, Inc. is seeking a Learning & Development Manager to own CX learning and partner education. You will build self-serve courses, manage the LMS, and ensure scalable content delivery across three personas: internal, customers, and partners.

A strong focus on AI-assisted content creation and a high-quality learner experience is essential. You will collaborate with Knowledge & Digital Experience teams, influence roadmaps, and deliver impactful learning that ties to product adoption and