Senior Knowledge Manager & Documentation Lead

Point32Health; Massachusetts; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Paid time off

Employer-paid life and disability 보험

Job summary

Point32Health in Massachusetts seeks a Senior Documentation Specialist to author and maintain high-quality staff content. You will lead content creation, oversee knowledge management across projects, and ensure documentation adheres to established styles and standards while collaborating with partner departments.

The role requires 3–5 years in technical writing, a Bachelor’s degree in English or related field, and the ability to drive improvements.

Qualifications

• Bachelor’s Degree required in English, communications or related field.
• 3–5 years experience in technical writing and documentation management.
• Healthcare industry experience is a plus.

Responsibilities

• Author and ensure integrity of clear, accurate content for staff.
• Lead content creation and oversee knowledge management projects.
• Edit documentation for accuracy and formatting per style guides.
• Facilitate meetings and collaborate with partner departments.
• Identify gaps and drive continuous improvement in knowledge management.

Skills

Technical writing

Documentation management

Editing

Stakeholder collaboration

Education

Bachelor's Degree in English, communications or related field

Job description

Point32Health in Massachusetts seeks a Senior Documentation Specialist to author and maintain high-quality staff content. You will lead content creation, oversee knowledge management across projects, and ensure documentation adheres to established styles and standards while collaborating with partner departments.

The role requires 3–5 years in technical writing, a Bachelor’s degree in English or related field, and the ability to drive improvements.