Sr Documentation Specialist

Point32Health; Massachusetts; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement plans

Paid time off

Employer-paid life and disability 보험

Job summary

Point32Health in Massachusetts seeks a Senior Documentation Specialist to author and maintain high-quality staff content. You will lead content creation, oversee knowledge management across projects, and ensure documentation adheres to established styles and standards while collaborating with partner departments.

The role requires 3–5 years in technical writing, a Bachelor’s degree in English or related field, and the ability to drive improvements.

Qualifications

• Bachelor’s Degree required in English, communications or related field.
• 3–5 years experience in technical writing and documentation management.
• Healthcare industry experience is a plus.

Responsibilities

• Author and ensure integrity of clear, accurate content for staff.
• Lead content creation and oversee knowledge management projects.
• Edit documentation for accuracy and formatting per style guides.
• Facilitate meetings and collaborate with partner departments.
• Identify gaps and drive continuous improvement in knowledge management.

Skills

Technical writing

Documentation management

Editing

Stakeholder collaboration

Education

Bachelor's Degree in English, communications or related field

Job description

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

Who We Are

Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.

Job Summary

The Senior Documentation Specialist is responsible for authoring and ensuring the integrity of clear, accurate content for staff. They represent the team by leading content creation and overseeing the knowledge management for projects of varying sizes. This role includes editing documentation for accuracy and formatting, ensuring adherence to established styles and standards, and sharing insights to enhance documentation practices. Additionally, the Senior Documentation Specialist facilitates meetings, collaborates with partner departments and provides leadership and oversight for individual communities within our knowledge management system.

Job Description

Key Responsibilities/Duties – what you will be doing (top five)

• Performs all core responsibilities of the Documentation Specialist role with limited oversight.
• Reviews and edits documentation from colleagues, ensuring adherence to the styles and standards, providing feedback and coaching as necessary.
• Leads team and partner department meetings, sharing insights and opportunities for continuous improvement.
• Oversees the end-to-end management of individual communitieswithin the knowledge management system.
• Proactively identifies and addresses gaps, consults on improvement options, and aligns priorities with the department’s strategic vision.
• Leads projects by developing and executing workplans, identifying blockers, and proposing solutions to ensure all deadlines are met.
• Manages team reporting responsibilities as assigned and provides support to management and team members as needed.
• Consults on and resolves complex knowledge management system-related issues, investigating root causes and providing effective solutions.
• Edits documentation of specialists through the knowledge management system.
• Other duties as assigned.

Qualifications – What You Need To Perform The Job

Education, Certification and Licensure

• Required: Bachelor’s Degree in English, communications or related field or equivalent work experience.

Experience (minimum Years Required)

• Required: 3-5 years of experience with a strong focus on technical writing and documentation management. Experience in editing, formatting and ensuring compliance with established style guides and quality standards is essential. Experience within the health care industry is a plus.

Skill Requirements

• Must demonstrate agility in supporting multiple teams and lines of business, adapting to changing priorities and demands.
• Must be able to provide specific, timely and respectful feedback to colleagues, fostering an environment of continuous improvement and mutual respect.
• Strong planning, organizational and prioritization skills to optimize productivity and achieve goals effectively.
• Ability to master new technical and business knowledge quickly, demonstrating an action-oriented approach and taking responsibility for outcomes.

Working Conditions and Additional Requirements (include specific requirements, e.g., lifting, travel)

• Must be able to work under normal office conditions and work from home as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.

Salary Range

$59,712.74 -$89,569.10

Compensation & Total Rewards Overview

The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

We welcome all

All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.