Healthcare Knowledge Manager & Training Enablement

Mass Digital Health; Boston (MA); On-site; USD 84,000 - 108,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

401(k) Profit Sharing Contribution

Tuition reimbursement

Job summary

Mass Digital Health is seeking a Knowledge Management Specialist in Boston, MA. This role utilizes strong clinical knowledge and product expertise to ensure product adoption through effective documentation and guidance. The ideal candidate will collaborate closely with development and regional teams to translate product features and best practices into meaningful resources.

Key responsibilities include developing high-quality collateral, simplifying complex features, and providing system guidance. Ideal candidates should have at least 3 years of healthcare experience and a relevant degree.

Qualifications

• Practical operational experience in healthcare organizations.
• Background in EMR implementation, training, or product support.
• Strong understanding of healthcare workflows.

Responsibilities

• Develop and maintain high-quality EHR product collateral.
• Simplify complex product features into clear documentation.
• Collaborate with agile teams to improve product experience.

Skills

Strong communication skills

Attention to detail

Documentation skills

Organizational skills

Agile development experience

Education

Bachelor's degree in Healthcare Administration or related field

3+ years of experience

Tools

Confluence

Camtasia

Job description

Mass Digital Health is seeking a Knowledge Management Specialist in Boston, MA. This role utilizes strong clinical knowledge and product expertise to ensure product adoption through effective documentation and guidance. The ideal candidate will collaborate closely with development and regional teams to translate product features and best practices into meaningful resources.

Key responsibilities include developing high-quality collateral, simplifying complex features, and providing system guidance. Ideal candidates should have at least 3 years of healthcare experience and a relevant degree.